Accounts Receivable Support

Are you passionate about organic and natural food?

Is respect for others something you value above all else?

Do you want to be a part of a company that aims for excellence?

Purity Life Health Products, LP, is Canada's leading distributor of natural health products across our two divisions, Purity Life Wellness and Purity Life Grocery. At Purity Life, we believe natural health products make a difference in peoples' lives. Our vision is to be Canada's most valued natural health products distributor.

Our values are based on providing a safe workplace for our employees and conducting business based on our COMMIT acronym - collaboration, operational excellence, mutual respect, making a different, integrity and transparency.

We currently have an Accounts Receivable Support position available on an (approximately) 18-month contract at our Burnaby location, part of our Purity Life Grocery division.

ABOUT THE JOB

The Accounts Receivable Support provides support to the Accounts Receivable team at Purity Life Grocery. Responsibilities include reviewing orders, posting payments, resolving account issues, and supporting AR operations. The ideal candidate works independently, communicates effectively, and maintains a professional approach to customer service and collections.

MAIN RESPONSIBILITIES:

1. A/R Posting + Approvals

• Posts cheques accurately and identifies problems in payments, daily.
• Reviews and approves customer orders based on account status and payment history.
• Consults with AR Lead regarding credit holds.
• Prepares daily cheque deposits and monthly cash deposits.
• Cash application to customer accounts.
• Identifies, investigates, and resolves account discrepancies, deductions, and short payments.
• Responds to customer inquiries via phone and email regarding invoices, statements, account balances, and payment issues.
• Receives and processes incoming payment communications.

2. Collections

• Collections done in a manner that maintains excellent customer service while ensuring timely payment of receivables.
• Conducts outbound collection calls to encourage prompt payment of overdue accounts.
• Maintains accurate records and documentation of collection efforts and customer communications.
• Provides follow-up on collection issues, invoice copy requests, discrepancies, and payment investigations.
• Identifies and escalates issues to reduce delinquent accounts.

3. Other Tasks

• Provides backup support to other administrative and Accounts Receivable functions.
• Mailout of statements as needed.
• Special projects as assigned.

QUALIFICATIONS + EXPECTATIONS:

• High school diploma required; post-secondary coursework in accounting or bookkeeping preferred.
• Minimum 1 year of experience in accounts receivable, bookkeeping, or a related accounting role.
• Proficiency with ERP systems and Microsoft Office, particularly Excel.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Ability to manage routine tasks independently while adapting to changing priorities.
• Strong organizational and time management skills with the ability to multitask.
• Effective problem-solving and decision-making abilities in order approvals and discrepancy resolution.
• Clear and professional verbal and written communication skills.
• Confident and courteous telephone presence, particularly in customer interactions involving collections.
• Integrity, accuracy, and reliability in handling financial information and sensitive customer data.

COMPENSATION + WORKING CONDITIONS:
This is a full-time and contract position (40 hours/week) for approximately 18-months. The schedule is Monday to Friday, 8:30am-4:30pm.
The starting rate is $24.02/hour, and we have extended benefits available after 3 months.