Advisory Support Director

Lloyd’s Register

Location: Halifax, Canada (multiple locations also considered)

What We’re Looking For

We are continuing our development into a truly global team so that we can effectively provide value-added services and support to our clients and LR teams. We are creating a single global business support team and seeking to recruit a Support Director to lead the team and drive its development to become a high-performance team.

The Global Head of Business Support for Advisory is responsible for leading a global business support team for LR’s Advisory Business. This team is expected to consist of 7-10 colleagues located globally in Americas, Europe and Asia.

This role will be responsible for leading all business support activities, driving process management, subcontractor management, business assurance, reporting, consistency and efficiency across the organisation.

What We Offer You

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• Full-time permanent position
  
  

The role

• Leadership and Performance Management: Lead and manage a global team responsible for business support activities. Provide guidance, support, and performance management to team members to foster a high-performance culture, ensuring high levels of accountability and performance within the team. Together with the Advisory leadership Team, lead / coordinate the Advisory Solutions component of any LR transformation activities.
• Business Support Management: Accountable for RP work done within Advisory Project Coordination team (through ByD and any future ERP system), delegation of new advisory projects to team, monitor overall health of projects (including Credit Notes), manage accrued revenue across all advisory projects, and Advisory Solutions process management and subcontractor management. Generating project tracking reports and help identify potential delivery issues, addressing issues related to missing time, and assess and highlight any issues as per Conflict of Interest policies and procedures.
• Stakeholder Management: Lead and facilitate team collaboration with stakeholders to ensure alignment and effective communication. Act as the primary point of contact for Commercial / Commercial Execution teams, facilitating the handoff of projects requiring coordination. Build / develop strong working relationships with senior stakeholders including Operations, Commercial and Sales to ensure service provided continues to evolve and aligns with LR strategic goals. Also, Support OTS Director in addressing issues relating to Advisory Solutions Business. While the role is primarily for the Advisory Solutions part of the LR Advisory business, engagement with colleagues in support roles within OTS part of LR Advisory Business will be important for consistency and understanding.
• Process Improvement: Continuously evaluate and refine processes and procedures to enhance efficiency and effectiveness in business support functions.
• KPIs and Standards: Establish and monitor Key Performance Indicators (KPIs) and targets for the team together with Operations Director.
• Knowledge Management: Oversee knowledge management efforts within the support function, ensuring critical knowledge is built, maintained, shared, and applied globally.
• Continuous Learning: Promote a culture of knowledge sharing and continuous learning within the team.
  
  

What You Bring

• Strong customer focus and experience of managing clients’ expectations.
• Experience of / expertise in what good practice business support processes and ways of working should be in an organization like LR.
• Significant experience of working with ByD and the associated project support processes.
• Strong leadership skills, with the ability to motivate and develop high-performing teams. Line manager experience is a strong asset but not a mandatory requirement.
• Excellent problem-solving and decision-making abilities, with a proactive approach to managing escalations and implementing preventive measures.
• Experience in continuous process improvement and knowledge management.
• Strong understanding of global processes and standards, with the ability to monitor compliance and drive adherence across the team.
• Strategic thinking and the ability to align team activities with organizational goals and objectives.
• Proven ability to work effectively and professionally across different cultural environments.
• Flexibility to engage with a global workforce and across multiple time zones, which will periodically require being available outside of standard business hours.
  
  

You Are Someone Who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone