Aquatics Coordinator (Two Positions)

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

There are two (2) openings for Aquatics Coordinator positions within Recreation Services, Community Services Department. Reporting to the Supervisor of Recreation – Aquatics, this position will provide leadership and support to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

What you will be doing

• In collaboration with Human Resources and the Aquatics Supervisor, recruit, train, schedule and provide ongoing leadership, coaching and recognition to part-time staff and volunteers
• Adhere to governing legislations and regulations; corporate, departmental and divisional policies, procedures, standards and guidelines; governing body’s standards and guidelines
• In collaboration with Human Resources and the Supervisor, develop and deliver proactive and strategic recruitment and retention plans for part-time staff and volunteers
• Evaluate training needs and oversee staff training, orientations and meetings
• Verification and input part-time payroll entry in accordance with staff schedules
• Incident/accident reporting and communication, sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses
• Purchase and manage inventory and functionality of pool safety equipment, materials, uniforms, and supplies
• Proactive planning of upcoming sessions including seasonal pool programming
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer training; ongoing monitoring of staff certifications, maintaining staff files, and ensuring staff certifications remain current
• Actively support the customer registration process, monitoring waitlists and make recommendations as needed
• Champion customer service experience through timely and appropriate follow-up with customer concerns, requests, and inquiries
• Empower and mentor all part-time staff to provide excellent customer service through staff training and role modeling positive welcoming behavior
• Liaise with internal and external groups as required related to programs and services
• Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
• Ongoing research, acquiring knowledge and expertise related to industry trends, including assisting with benchmarking and comparisons
• Lead the planning, development and execution of aquatic and leadership programs, services and initiatives, including inclusive opportunities
• Liaise with internal and external peers, to ensure complementary and consistent delivery of programs
• Conduct program evaluations and ongoing site visits, observations, and customer engagement regularly throughout each program session
• Execute action plans to meet targets and future growth and development
• Monitor and report on expenses, revenue actuals, and forecasts according to portfolio
• Skill and efficiency in the use and navigation of Microsoft Suite

Education

Two-year College Diploma in Recreation and Leisure

Experience and Knowledge

• A minimum of one (1) to two (2) years’ experience in a similar environment, including supervisory experience
• National Lifeguard – Pool
• Lifesaving & Swim Instructor
• Intermediate First Aid or Standard First Aid & CPR C + AED
• HIGH FIVE Principles of Healthy Child Development
• QUEST 2
• Bronze Cross Examiner
• First Aid Instructor/Examiner
• National Lifeguard Instructor/Examiner
• Lifesaving Society Instructor Trainer (Asset)
• Certified Pool Operator or willing to obtain within 6 months
• Aquatic Fitness Certification (e.g. YMCA, CALA, Water Art or equivalent) or willing to obtain within 12 months
• Valid Ontario Class G Driver’s License and have access to a vehicle

We will ask you for these items if you are hired

Proof of your current and valid certificate(s) and/or educational qualifications Valid G driver's license Worker Health and Safety Awareness Training Certificate from the Ministry of Labour Current and valid Police Vulnerable Sector Check to be provided prior to commencement in this position

Your compensation

This position is within Grade 8 of the inside workers union Salary Schedule and has an annual salary range of $77,605 to $82,501. Comprehensive benefits package included.
Enrolment in Ontario Municipal Employees Retirement System (OMERS).

Hours of work

The current hours of work are in accordance with the Inside Worker’s Collective Agreement and may be scheduled between Monday to Sunday, seven (7) hours per day, thirty-five (35) hours per week, from 6:00 am to 11:00 pm as established per the Collective Agreement

Advertisement expiration date

Interested candidates should apply at www.cambridge.ca/careers. This posting will close on July 15, 2026.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact [email protected] to make your needs known in advance.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.