Assistant Manager, SFU Starbucks West Mall, Burnaby

Position Summary

The Assistant Manager supports the Unit Manager in leading the daily operations of the unit, ensuring an exceptional customer experience, operational excellence, and financial performance. This role partners with the Unit Manager to develop and lead a high-performing team, maintain Starbucks brand standards, and create a welcoming environment for customers and associates.

The Assistant Manager assumes leadership responsibilities in the absence of the Unit Manager and plays a key role in coaching, developing, and motivating associates while driving sales, operational efficiency, and food safety compliance.

Key Responsibilities

• Assist the Unit Manager in overseeing daily store operations, ensuring efficient, safe, and profitable performance while maintaining Starbucks operational and customer service standards.
• Recruit, onboard, train, coach, schedule, and develop associates to build a high-performing team, foster engagement, and support a positive, inclusive workplace culture.
• Lead by example to provide outstanding customer service, resolve customer concerns, build positive relationships, and continuously improve the overall customer experience.
• Support the achievement of sales, labour, and profitability goals through effective cash handling, inventory management, ordering, financial reconciliations, reporting, and cost control.
• Ensure compliance with Compass Group policies, Starbucks operating standards, food safety regulations, health and safety requirements, and quality assurance programs through regular monitoring and operational audits.
• Assist with staffing deployment, labour scheduling, promotional initiatives, seasonal launches, workflow management, and store readiness to meet operational and customer demands.
• Assume responsibility for store operations in the absence of the Unit Manager, demonstrating professionalism, sound judgment, accountability, and ethical leadership.
• Build collaborative relationships with customers, campus partners, and internal departments while identifying opportunities to improve operational efficiency, team performance, and business results.
  
  

Qualifications

• Minimum 2 years of supervisory or management experience in food services or hospitality; Starbucks experience is considered an asset.
• Demonstrated leadership experience managing and developing teams; management in unionized work environment is considered an asset.
• Strong customer service orientation with a passion for creating exceptional customer experiences.
• Excellent organizational, communication, interpersonal, and conflict-resolution skills.
• Experience with inventory management, cash handling, labour scheduling, and financial reporting.
• Proficient in Microsoft Office (Word, Excel, Outlook) and point-of-sale systems.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to stand for extended periods and lift or carry up to 25 pounds throughout the workday.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
  
  

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
  
  

For accommodation requests during the hiring process, please contact [email protected] for further information.