Claims Admin Assistant

Opportunity

Millennium Insurance is looking for a detail-oriented and service-driven Claims Administrative Assistant to join our high-performing team. In this essential role, you'll support the smooth processing of insurance claims and play a key part in delivering an outstanding customer experience. We are looking for someone who sees this as more than just an administrative role. The ideal candidate is curious, eager to learn the insurance business, and interested in growing their career within Claims. This position may offer exposure to claim handling processes and potential future opportunities in adjusting and other claims-related roles.

What you will be doing

As a Claims Admin Assistant, you’ll provide critical administrative support to the claims department. Your responsibilities will include:

• Reviewing First Notice of Loss (FNOL) reports for accuracy and completeness.
• Entering and maintaining claim data in internal systems.
• Organizing incoming and outgoing claims mail (courier and regular).
• Handling glass claims end-to-end: from FNOL to confirming coverage and guiding the insured through the process.
• Communicating professionally with policyholders, claimants, and internal stakeholders.
• Supporting claims payments, invoicing, and cheque handling.
• Ensuring compliance with policies and industry regulations.
• Suggesting process improvements and assisting with general office tasks as needed.
• Providing day-to-day support to adjusters and management.
• Other Duties as assigned.
  
  

What you bring to the team

• High School diploma (or equivalent).
• Prior experience in an administrative or clerical role (insurance industry experience is an asset).
• Familiarity with insurance terminology and claims processes is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Comfortable with Microsoft Office and basic computer systems.
• Ability to prioritize in a fast-paced, high-volume team environment.
• Customer-first mindset with professionalism and empathy.
  
  

How you will succeed

In your first year, success will be defined by your ability to:

• Accurately process FNOLs and other documentation.
• Keep files and claims information organized and up to date.
• Maintain a professional, helpful, and solutions-focused approach with internal and external stakeholders.
• Contribute positively to team dynamics and process efficiency.
  
  

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs
  
  

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.