Coordinator Business Applications Support

About Red Deer
Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The Opportunity:
The City of Red Deer is currently recruiting for a Coordinator Business Applications Support to fill a permanent full-time position. This position is responsible for the overall operational administration of the City’s major IT business application systems. This position will perform:

• Administration of the Information Technology business application systems portfolio;

• Administration of, and participation in, business systems development, integration, maintenance and support for clients;

• Project Management;

This position plays a key role in supporting the core IT functions of Application Portfolio Management, Application Architecture Management, Application Development Throughput, Project Portfolio Management, Release Management, Project Management, Business Analysis and Innovation.

Top Key Responsibilities:

• Coordinate the IT Business Solutions Portfolio - Oversee administration, support, maintenance, and lifecycle management of business applications and systems.
• Lead and Coordinate Application Systems Analysts - Prioritize workloads, assign resources, prepare work schedules, coordinate on-call coverage, and support employee work planning and assist with performance reviews.
• Monitor Application Change Management - Review, approve, communicate, and monitor changes to production environments while ensuring adherence to established procedures and controls.
• Ensure Application Quality, Security, and Compliance - Establish and maintain application security standards, quality assurance processes, testing protocols, documentation standards, and audit requirements.
• Develop and Maintain Business Applications - Lead systems analysis, design, configuration/programming, testing, implementation, integration, maintenance, and post-implementation reviews.
• Provide Business Systems Analysis and Client Support - Analyze business requirements, evaluate change requests, troubleshooting issues, recommend system and process improvements, and train end users.
• Contribute to IT Strategic Planning and Budgeting - Support IT project planning, budgeting, technology roadmaps, systems architecture decisions, and business solutions strategy.
• Assist with IT Projects - Lead IT projects from initiation through completion, including project charters, resource planning, stakeholder communication, vendor coordination, progress tracking, and project reporting.
• Assist with Vendor and Stakeholder Relationships - Act as liaison with software vendors and client departments, negotiate services and solutions, and ensure business applications meet organizational needs and expectations.
• Ensure Service Delivery and Operational Excellence - Support service level agreements (SLAs), monitor application performance, maintain service request and project records, and ensure adherence to IT standards, policies, and procedures.

As our preferred candidate, you will have:

• Must have a recognized 2-year post-secondary Business or Technical degree or diploma.
• Must have 5 years’ experience in a comparable position:
  • which must include 2 years’ experience working with large volume business systems
  • working knowledge of enterprise class database systems
  • using desktop and project software
  • doing systems analysis, design and implementation
  • providing applications development, integration, support and maintenance in a medium sized environment
  • managing small to medium sized systems implementation and/or maintenance projects
  • communicating at various levels within medium sized organizations
• Preferred additional experience:
  • coordinating work for other staff members
  • supporting major Enterprise Resource Planning systems
  • working in a municipal government environment
  • providing end user consulting and/or training
  • performing business process analysis and re-engineering
  • providing support to application developers
  • working knowledge of enterprise class database systems, hardware platforms and network management systems
• Additional Requirements:
  • Must have the ability to work with limited supervision.
  • Must have the ability to work in a demanding and frequently stressful environment
  • Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology staff, end-user department personnel and outside vendors & consultants.
  • Must have excellent verbal and written communications
  • A valid driver’s license and reliable vehicle are required to attend offsite meetings and be able to perform field service calls.

• An equivalent combination of education and experience may be considered.

Affiliation: Canadian Union of Public Employees, Local 417
Status: Regular Full-time
Remuneration: $58.15 to $61.21 per hour
Hours of Work: 75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.

Additional Information: The location of work is onsite at City Hall and other City Facilities.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.