Coordinator, Production Performance

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Become a key player in our operations! Work in a dynamic environment where you'll handle and transport goods with precision. Your mastery of the electric pallet truck and your attention to detail will ensure smooth management of shipments, having a direct impact on the efficiency of our operations.

Mission

Reporting to the Planning & Optimization Supervisor, the Production Performance Coordinator is responsible for implementing and coordinating the quality audit program for various processes within the distribution centers of the region. This role involves close collaboration with the distribution operations teams, inventory planning, and production teams, as well as the training team, to identify, monitor, and implement corrective measures for quality issues in production activities. By joining our team, the Production Performance Coordinator will have the opportunity to contribute to the continuous improvement of our operational processes and ensure customer satisfaction through quality service. The scope includes distribution centers and the expanding network of direct delivery centers in the region. This role will support the operations of distribution centers as a center of excellence for operational quality control.

Responsibilities:

• Coordination of the Quality Audit Program:
• Develop and implement the audit program for prepared orders and various production functions (receiving, putaway, replenishment of rentals, and order preparation).
• Conduct regular audits and document the results.
• Monitor audit data to identify trends and areas for improvement.
• Collaboration with Operational Teams:
• Work closely with distribution operations to ensure compliance with quality standards.
• Participate in operational meetings to share audit results and propose corrective actions.
• Interaction with the Inventory Planning Team:
• Collaborate with the planning team to ensure optimal inventory management while considering quality issues.
• Propose process improvements based on audit feedback.
• Training and Awareness:
• Collaborate with the distribution training team to develop and deliver training sessions on quality standards to operational teams (unionized and non-unionized employees).
• Raise staff awareness of quality issues and best practices to adopt.
• Follow-up on Corrective Actions:
• Establish action plans to address non-conformities identified during audits.
• Monitor the effectiveness of implemented corrective measures and adjust procedures as necessary.
• Reporting and Documentation:
• Prepare regular reports on the status of quality for prepared orders.
• Ensure accurate documentation of processes, audits, and corrective actions.
  
  

Required Skills:

• Degree in Quality Management, Logistics, or a related field.
• Previous experience in a similar role, preferably in a distribution environment.
• Knowledge of basic quality principles and standards as well as auditing methodologies.
• Excellent communication and collaboration skills.
• Ability to analyze data and propose solutions.
• Proficiency in computer tools and management software.
• Lean Yellow Belt and Six Sigma approach (strong asset).
  
  

Personal Qualities:

• Rigor and organizational skills.
• Proactivity and ability to work as part of a team.
• Analytical mindset and problem-solving skills.
  
  

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Electric car charging stations
• A fitness centre, sports activities, and showers
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!
  
  

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.