Credit and Collections Representative

Division: Corporate Financial Services

Department: Corporate Revenue

Term: 1 Permanent Full Time position available.

Closing Date: 06/25/2026

Labour Group: CUPE 59

Posting: 5480

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under supervision of the Collections Coordinator, this position is responsible for the collection of outstanding accounts, including utility accounts, property taxes, SAR's, etc.

Duties & Responsibilities

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and other related items.
• Processes Customer Information System (CIS) entries to progress accounts to the appropriate collections phase.
• Researches and responds to customer and staff inquiries related to the collection of outstanding accounts.
• Assists customers with service reconnections and ensures all proper procedures have been followed.
• Investigates customer accounts determined to be uncollectable and documents the required information in order to initiate further collections activities.
• Establishes deposit amounts required for commercial and residential services, as required.
• Makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.
• Assists with the collection, inspection and clerical duties involving business and taxi licensing, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college OR Post-secondary school certificate in business or related field.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.

Knowledge, Abilities and Skills:

• Knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Ability to maintain confidentiality.
• Skill in the use of a computer using the Microsoft Office Suite.

Requires Security Check

Weekly Hours: 36.67

Salary Range: $64,050.24 to $70,614.96 CAD per annum (2026 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [email protected].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City