Customer Service Agent - Retail

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS

More specifically, the main responsibilities of the position are to:

• Service and sell products to walk-in contractors and retail customers
• Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close.
• Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed.
• Ensure accuracy of sales transactions
• Assist customers with product selection
• Ensure that the sales counter area and showroom are clean, organized, and stocked with products.
• Participate in product training sessions.
• Maintain a safe and healthy work environment for all employees and customers.
• Assist other counter staff during scheduled breaks and lunch periods.
• Assist with sales order picking.
  
  

Requirements :

• High school diploma or equivalent.
• Experience in industrial/retail sales.
• Proficient in computers (Will train on Transworld specific systems)
• Knowledge of industrial fasteners and hardware preferred.
  
  

The Ideal Candidate Is a Person Who…

• Ensure counter staff has your support, this means being always visible for customer service .
• At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing.
• Assist with daily order picking
• Ensure inventory levels are adequately maintained in the showroom.
• Ensure all pickup orders created for the day are processed by days end. Using additional assistance from other counter staff when available.
• When necessary, provide order picking assistance to the warehouse staff.
• Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance.
• Assist the inside sales team with the phones only when required. They will provide the training.
• What we offer
• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
  
  

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.