Customer Service and Leasing Coordinator

Every day, our passionate team makes a difference for our tenants. A human-centered approach is at the heart of our company philosophy and values. Furthermore, COGIR Real Estate's success is built on strong teamwork across all departments and on the contributions of everyone who has joined the company over the past 25 years.

POSITION DESCRIPTION:

At Cogir Real Estate, people are central to our philosophy, both for our team and our clients. Our success is built on teamwork: it's with people like you that we achieve even more! Want to join a team passionate about real estate and people? Look no further! Full-time or part-time day shift positions available.

ROLE AND GENERAL RESPONSIBILITIES:

• Provide a high level of customer service
• Analyze client needs
• Analyze the clients needs in relation to the available properties
• Assist your immediate superior and other team members with their daily tasks and administrative duties
• Distribute monthly financial results to the owners
• Ensure customer satisfaction objectives are met
• Ensure that partner files are compliant with coporate standards
• Follow up with clients
• Greet clients and take them on a tour of the site
• Greet visitors
• Interact with your colleagues in response to client requests
• Maintain the different registers
• Maintain the residence directory
• Make appointments
• Manage customer inquiries
• Monitor the integration of a new resident
• Organize and coordinate the CMS's activities
• Participate in special projects when assigned to you
• Prepare information packets for customers
• Promote activities to the residents
• Recommend appropriate domiciles to clients based on their needs
• Rent out vacant apartments in the building
• Update different administrative forms and documents
• Work in Microsoft Excel to update data
• Writing letters/documents and performing other clerical tasks

EXPERIENCE AND QUALIFICATIONS:

• Ease in the use of computer tools
• Bilingualism both oral and written
• Good sense of interpersonal communication
• Good team player
• A good working knowledge of Microsoft Word, Excel and Outlook (an asset)
• A good working knowledge of French and English, both oral and written
• A working knowledge of the software systems, Hopem and Quickbooks (an asset)
• A working knowledge of real estate (an asset)

BENEFITS:

• Annual Performance Bonus
• Corporate discounts
• Competitive salary
• Free parking
• Group insurance
• Floating days off
• Social leave
• Vacation
• Telemedicine
• Free coffee, tea and herbal tea
• Challenging opportunities, up to your ambitions!
• Schedule adapted to your needs and operations (flexible)
• Human management approach
• Recognition program
• A welcoming and tight-knit team!

JOB STATUS:

JOB SCHEDULE: