Customer Service Associate (Full-Time)

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us!

The Opportunity

We are currently seeking a Customer Service Associate to help us at our busy retail location. We are in search of team members with strong customer-service skills that can ensure our customers have the best possible in-store experience. The ideal candidate enjoys interacting with customers, has strong interpersonal skills, and has past experience working in a fast-paced retail environment

Responsibilities

• Determining customer needs and recommending products for purchase
• Act as the liaison between customers & manufacturers to resolve all warranty issues and returns
• Working together with the retail team to meet and exceed store objectives
• Assisting with merchandising and maintaining visual standards
• Track and follow-up with vendors to ensure the timely resolution of open claims
• Manage the flow of goods for special orders, products on-hold, and store orders
• Assist on the retail sales floor for promotional events as required
• Adhering to company safety policy and safety compliance regulations
• Working POS systems to help serve customers
• Process customer transactions and ensure a positive customer experience
• Assist in other areas of the retail store as needed
• Other tasks as assigned by your supervisor/manager

Qualifications

• Demonstrated ability to deliver outstanding customer service
• Self-motivated with a strong work ethic
• Team player with respect for co-workers and customers
• Excellent verbal communication and effective listening skills
• Knowledge of the powersports industry is an asset

Additional Information

• Starting Rate: $18.85/an hour
• This position reports to the Assistant Store Managers and Store Manager
• This position requires team members to work varying hours, seasonal overtime, and shifts during days, evenings, and weekends. This role requires the team member to be available Saturday and Sundays.
• This position requires team members to stand for extended periods, climb a ladder and to move merchandise (weighing up to 30 pounds) throughout the store
• Steel toe, green patch work boots are required
• This is a vacant position in which the posting will stay open until a hiring decision has been made.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request

Company

Royal Distributing

Location

Guelph - Retail Location

Opening Date

Jun 04, 2026