Customer Service Representative

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

What You'll Do

You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, ensuring prompt and efficient resolution. You will act as a liaison between customers and internal teams for account administration and invoicing, generate and maintain paperwork for customer orders, and provide clerical support including scheduling and reporting. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
• Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
• Verify computer-generated invoices to assure proper invoicing of accounts.
• Provide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.
• Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.
  
  

What Experience And Education You Need

• High school diploma or general education degree (GED) required.
• Minimum 0 years of experience required in customer service or clerical support.
• Accurate typing and data entry skills required.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
• Ability to operate desktop computers and office equipment required.
  
  

What Could Set You Apart

• Ability to manage multiple tasks efficiently.
• Experience adapting to changing work environments.
• Initiative in addressing new challenges.
• Effective verbal and written communication.
• Experience resolving complex customer issues.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate and respond constructively to feedback.
• Familiarity with scheduling and inventory reporting systems.
  
  

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others, verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
  
  

Americold is an equal opportunity employer. We will provide equitable treatment and accommodation to ensure barrier-free employment. To avoid any delays in the recruitment process, if you require accommodation to apply you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

What We Offer

At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.

U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

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