Data Verification Specialist

Department: Operations

Employment Type: Permanent

Location: Calgary, Canada

Compensation: $17.00 - $18.00 / hour

Description

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.

Reporting to the Data Verification Team Lead this individual is responsible for the verification of customers’ submitted information, as per Veriforce and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email and phone as required.

Key Responsibilities

• Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities.
• Provide high-quality customer support in relation to incoming emails and/or phone calls
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• General troubleshooting, as well as observation and communication of errors within the Veriforce platforms.
  
  

Skills, Knowledge and Expertise

• 2-5 years of customer service experience, a plus
• Must possess a high school diploma or GED
• Fluent in written and spoken English
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
• Ability to understand and follow directions and complex policies and procedures.
• Capacity to multi-task and perform repetitive tasks.
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency.
• Proficient at problem solving, strong analytical and organizational skills.
• Comfortable with resolving conflicts.
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment.
• Previous experience in data entry and document analysis is an asset.
• Health and Safety experience is an asset.
  
  

Benefits

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

> Integrated mental health & wellbeing support

> Vacation – starting at 3 weeks

> Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

> Comprehensive medical and dental coverage