Deskside Services Administrator

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

The Deskside Services Administrator performs both first and second tier support for the organization’s internal end users, supporting Windows OS (workstation and server), Mobile Devices, and general corporate provided technology solutions such as Instant Messaging and Mail Accounts. Hands on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.

Essential Job Responsibilities

• Manage the process of imaging, deploying, supporting new desktop and laptop systems
• Document work processes
• Provide hardware/OS/application installation, maintenance and support
• Participate in the management of the deployment environment
• Participate in support queues to resolve issues
• Assist with equipment moves for users and sites
• Support for mobile devices
• Assist in the creation/deactivation and ongoing management of Active Directory objects
• Participate in on call support rotation
• Participate in assessment of new technologies and their integration into a production/support environment
• Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed
  
  

Qualifications & Characteristics

• Ability to assess a problem and to coordinate and execute solutions
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Strong analytical and statistical skills
• Strong verbal and written communication skills
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Ability to integrate into a team environment and lead projects when required
• Ability to pick up new technologies quickly and create standardized procedures
• Demonstrate resourcefulness and ability to overcome obstacles
• Ability to work flexible hours as required
• A+ Certification or 1-2 years extensive PC hardware experience (laptop maintenance/repair a plus)
• Network+ Certification or 1-2 years of X86 server hardware experience
• 1-2 years of Microsoft Active Directory Administration
• MTA or MCSA in supported Windows workstation and server solutions
• 2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment
• Strong experience providing user support for current MS Office Applications/Solutions
• Strong experience documenting build standards, and generating user facing documentation and HOW TOs
• Basic understanding of IP networking
• Experience with a 24x7x365 Environment a plus
• Experience with Storage/Retention environments a plus
  
  

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location
  
  

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success
  
  

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement
  
  

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
  
  

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback
  
  

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.