ECH - Warranty Administrator

Your Impact at Empire

Empire Homes is seeking a Warranty Administrator! In this position, you will be the primary point of contact for homeowners post-closing including receipt and processing of Tarion warranty forms and maintaining schedules for technicians and trades regarding warranty repairs.

This role is located in the Niagara Region, Ontario. This posting is for a replacement position. The expected annual salary range for this role in $50,000 - $60,000/year. This position is also eligible to participate in our short-term incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.

What We Are Looking For

• 2+ years of customer service and/or administrative experience.
• Homebuilding industry experience considered an asset.
• Strong customer service skills and problem-solving skills
• Good organizational and time management skills
• Knowledge of the Tarion warranty process.
  
  

Why Join Empire Homes

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer’s paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.
  
  

What You’ll Be Doing Each Day

• Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer.
• Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues including rescheduling and scheduling trade partners.
• Engage managers for escalations and schedule touchpoints accordingly.
• Enter and complete work orders in NewStar programs.
  
  

Who We Are

We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that Support Where You’re Headed.

Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Notice Of AI Use In Recruitment

We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create a people-centered experience.

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