Facility Monitor, Community Centres

At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you.

About The Role

The Community, Recreation and Culture Services Department is a leader in the provision and facilitation of recreation, culture and parks services and opportunities. Through responsible resource management, excellence in programming and community partnerships, the Department will strive to enrich the quality of life for all residents by promoting healthy lifestyle choices, showcasing the City’s rich cultural heritage, and offering a variety of high quality recreation and arts experience.

What You'll Be Doing

• Responsible for all customer related interactions in the facility, for example:
• Answering the phone and greeting visitors upon arrival,
• Answering questions and providing program information.
• Providing assistance to program instructors, associations and volunteers, for example:
• Processing memberships and collecting fees,
• Taking attendance and entering data,
• Preparing and ensuring the completion of forms,
• Organizing and taking an inventory of program equipment.
• Responsible for monitoring facility safety and cleanliness, for example:
• Assisting with kitchen and room setup and take down
• Cleaning the facility to ensure it is tidy and that adequate supplies are available to guests
• Reporting problems and unusual occurrences to supervisors
• Responsible for the daily administration of the front office.
• Perform other related duties as required.

What's Required:

• Grade 12 Diploma.
• A demonstrated ability to handle cash, balance deposits, etc.
• Demonstrated experience working in a similar/related environment.
• Well developed customer service and communication skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software.
• Experience with ActiveNet would be considered an asset.
• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
• Able to work at various locations across the city.
• Ability to meet the physical requirements of the job.
• Ability to lift up to thirty (30) lbs.
• Current First Aid and CPR, level C with defibrillation certificates.
• A clear Police Record Check with Vulnerable Sector Screening.
  
  

Job Details

Job ID: 2026-201

Pay Rate: $21.40

Hours: 0-24 per week

Schedule: Variable

Location: St. Catharines, ON

Work Mode: In Person

Employee Group: Non-Union

Position Type: Permanent, Part-time

Duration: On-going

Vacancy Status: This posting is for an existing vacancy

Application Deadline: Until Filled

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements

Other Position Requirements include: None

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It For You

Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Here’s what you can expect when you join us:

• Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.
• Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.
• Learn & Grow: Access training and development funds to take your skills to the next level.
• Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.
• Secure Future: Join the OMERS pension plan with employer-matched contributions.
• Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.
  
  

Additional Information

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at [email protected].

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.