Food Service Director

The salary range for this position is $60,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

As the Food Service Director, you are responsible for the overall leadership and day-to-day management of the foodservice operation, ensuring exceptional service delivery, operational excellence, financial performance, and client satisfaction. You will lead and develop team members, oversee unit performance, and ensure compliance with company policies, quality standards, and health and safety requirements.

Now, If You Were To Come On Board As Our Food Service Director, We’d Ask You To Do The Following For Us

• Lead the day-to-day operation of the unit by providing direction, assigning responsibilities, and ensuring operational objectives are achieved.
• Oversee foodservice production and service delivery to ensure quality, efficiency, and customer satisfaction.
• Coordinate staffing schedules to ensure adequate coverage and effective service execution.
• Manage operational expenses, labour, and controllable costs to achieve budget and financial targets.
• Monitor unit performance and implement corrective actions to improve operational effectiveness and service delivery.
• Respond to client, customer, and associate concerns in a timely and professional manner.
• Build and maintain strong client relationships while ensuring service commitments and expectations are consistently achieved.
• Ensure compliance with Compass Quality Assurance programs, Health & Safety requirements, food safety standards, and applicable regulations.
• Lead, coach, develop, and performance manage associates to support engagement, productivity, and team success.
• Promote a culture of accountability, customer service excellence, continuous improvement, and operational consistency.
  
  

Role

Think you have what it takes to be our Food Service Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• College diploma in Hospitality, Food Service Management, or an equivalent combination of education and experience.
• Minimum 3 years of leadership experience within the foodservice, hospitality, or related industry.
• Demonstrated experience managing, coaching, mentoring, and developing teams.
• Strong customer service, client relationship management, and interpersonal skills.
• Solid financial management, budgeting, and cost control experience.
• Excellent verbal and written communication skills.
• Strong organizational, time management, leadership, and problem-solving abilities.
  
  

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
  
  

For accommodation requests during the hiring process, please contact [email protected] for further information.