Guest Services Agent

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Guest Services Agent

Kelowna, BC Part-time $19.00-$20.00/hour

Are You a Rebel Who Needs a Cause?

At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Kelowna, BC) is looking for a Great Guest Services Agent (Part Time, 3-4 shifts/week) to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.

Working at Hotel Zed is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs
  
  

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums, + free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for friends & family
• Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)
• Gift cards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics to mattresses!
  
  

And these are just a few!

What You Do

• You are the first and last impression our guests will experience
• You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
• You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
• You are the nerve center of our hotel operations.
• You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
• Maintaining the cleanliness & appearance of the lobby & Grandma's basement
• You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services
• Assist with booking, setting up & overseeing small events in Grandma's Basement
• You continuously relay important room and guest information to other team members.
  
  

What You Need

• Open availability for 3-4 shifts/week
• Fun loving nature
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Being an accessibility champion/advocate
• Tech-savvy systems expertise
• Multi tasker who doesn't crack under pressure
• An eagle eye for details
• Sleuth like problem solving skills
• Happy to be on your feet all day
• Front desk or customer service experience is an asset
  
  

Answer the Call

If this sounds like the job for you, hit that Apply Now button and don't forget to write a note about why you want to work with us!

Check out our awesome Fam-Jam site to learn more - https://joinourfamjam.com/

Please visit our careers page to see more job opportunities.