Guest Services Representative

Job Board / Guest Services Representative

Guest Services Representative

Kingston, Ontario, Canada .

part-time . January 5, 2026

Description

Updated as of July 10, 2026: We are currently hiring for one part-time Guest Services Representative position. Please apply soon to be considered.

Position: Working in our Ticket Office, gift store (Waterfront Gifts & Apparel), and Office.

As a member of our Reservations and Retail team, you will contribute to an outstanding guest experience by providing visitors with information on our Cruises, Trolley Tours, and K-Pass, and completing transactions for tickets, passes, and retail items. You will act as an ambassador for Kingston and be a key part of guests’ experiences in Kingston and the 1000 Islands.

At Kingston Destination Group we’re looking for candidates interested in joining a fast-paced, service-focused team in one of Ontario’s most unique and rewarding work environments. Discover why Kingston and the 1000 Islands attracts visitors from around the world, and help create an inspiring tourism experience for our guests.

Season: This is a spring-summer-fall seasonal position. The Kingston 1000 Islands Cruises operating season begins in April and ends in October.

Qualifications

• Positive attitude and approach to customer service.
• Ability to work in a fast-paced, guest-focused environment.
• Strong verbal and written communication skills in English.
• Proficiency in other languages is an asset.
• Experience using Point-of-Sale software.
• Competency using MS Office.
• Previous experience in customer service, retail, tourism or related field.
• Heavy lifting and other demanding physical work are occasionally required.
  
  

Responsibilities

Ticket Office, Waterfront Gifts & Apparel:

• Maintain a comprehensive knowledge of all KDG products.
• Use ticketing software to create, edit and finalize reservations and retail purchases for guests in an accurate and efficient manner.
• Take payment and process through POS system, accurately balancing end of day reports.
• Anticipate and respond to guests’ needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Help guests with browsing and selecting merchandise.
• Maintain a clean, organized, fully functional environment for guests/staff.
• Facilitate communication between vessels and other reservations staff.
• Participate in dock operations including management of vessel boarding lines.
  
  

Office

• Maintain a comprehensive knowledge of all KDG products.
• Use ticketing software to create, edit and finalize reservations for guests in an accurate and efficient manner.
• Assist guests via phone, email and live chat.
• Anticipate and respond to guests’ needs: ask questions, exceed expectations, create an outstanding experience.
• Work collaboratively to promote destination experiences and meet sales goals/targets.
• Assist with daily office administrative tasks: creation of manifests, printing/stocking guest-facing materials, facilitating requests for public, tour and OTA reservations, and other administrative duties as assigned to assist sales/revenue department.
• Facilitate communication between vessels and other reservations staff.
  
  

About Kingston Destination Group

Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experience in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks, and K-Pass.

Compensation

$19.05 per hour

Know someone who would be a perfect fit? Let them know!