Head Houseperson - Events (Full-Time)

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development
  
  

Hyatt Regency Vancouver is seeking a talented, customer service oriented and dedicated Convention Services Head Houseperson (Full-Time) to join our Event Services team.

The Head Houseperson is responsible for supervising and leading a team of Convention Services Houseperson to ensure guest expectations are met and exceeded in a timely manner in setting up and breaking down of all meeting spaces with tables/chairs/water. This is a fast-paced position with continual customer contact. Other duties include general events preparation and maintaining a sanitary environment (Event service station setups, stock replenishment, equipment organization and cleaning).

Candidate must be available to work flexible shifts including weekends and holidays. Shifts could either be opening shifts (AM, MID or PM) which start at 5:00am and/or closing shifts until 2:00AM.

Starting wage for this position is $24.02 per hour, after 6 months wage is $28.03 per hour, after 1 year wage is $32.03 per hour.

About Hyatt Regency

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is to care for people so they can be their best .

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• Must be able to provide excellent customer service in a fast-paced environment
• Must be flexible and able to work varied shifts and hours including weekends, holidays and graveyard shifts
• Must have at least one-year supervisory role experience
• Must possess excellent leadership skills: motivator, fair, takes initiative, listening skills, led by example, empathy, organize
• Must be an excellent team player and able to work with a diverse group of people and guests
• Previous convention services and set-up experience is an asset
• Previous Banquets experience is an asset
• Previous food and beverage experience is an asset
• Must be able to meet deadlines and able to multitask
• Must have exceptional communication skills and fluent in the English language
• Knowledge of a second language is an asset
  
  

Physical Aspects of Position (include but are not limited to):

• Constant kneeling, pushing, pulling and lifting of up to 50lbs
• Frequent standing throughout shift
• Frequent walking throughout the shift
• Occasional ascending or descending stairs, ladders and ramps