Houseperson

Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Houseperson. The Houseperson plays a key role in supporting the Housekeeping team by maintaining the cleanliness, organization, and readiness of public areas, service spaces, and housekeeping operations. This role ensures that guest and operational areas are well stocked, well maintained, and welcoming, helping deliver an exceptional and seamless guest experience throughout the hotel.

Please note that the start date for this role will be May 4, 2026.

Key Responsibilities

Public Area Care & Cleanliness

• Clean and maintain assigned public areas including corridors, elevators, stairwells, and service areas according to established housekeeping standards.
• Ensure all public spaces are tidy, presentable, and welcoming for guests at all times.
• Remove trash, recycling, and used linen from guest floors and service areas and transport to designated collection points.
• Maintain the cleanliness and organization of housekeeping storage rooms, linen rooms, and service corridors.
• Perform periodic deep cleaning tasks such as carpet care, furniture moving, and detail cleaning as assigned.
  
  

Operational Excellence

• Collect, sort, transport, and distribute clean and soiled linens, towels, and uniforms throughout the hotel.
• Ensure housekeeping carts, supply closets, and linen rooms remain stocked and organized to support daily operations.
• Deliver guest amenities and requested items such as extra towels, linens, pillows, cribs, or rollaway beds in a timely manner.
• Assist Suite Attendants by delivering supplies, removing used linen, and preparing rooms for efficient turnover.
• Support housekeeping leadership with special projects, seasonal cleaning, and operational tasks as required.
• Report maintenance concerns, damages, or safety issues promptly to the appropriate department.
  
  

Guest Experience & Service

• Provide friendly, professional, and responsive service to guests and colleagues.
• Respond promptly and courteously to guest requests and service needs.
• Maintain a positive and helpful attitude when interacting with guests in public areas.
• Support the creation of a clean, comfortable, and welcoming environment throughout the hotel.
  
  

Team Collaboration

• Work closely with Suite Attendants, Housekeeping Supervisors, and other colleagues to ensure operational e5ciency.
• Assist colleagues during busy periods to ensure rooms and public areas meet cleanliness standards.
• Participate in departmental meetings, training sessions, and continuous improvement initiatives.
• Contribute to maintaining a positive and respectful workplace culture.
  
  

Safety & Compliance

• Follow all hotel policies, departmental procedures, and health & safety protocols.
• Use cleaning equipment, chemicals, and tools safely and according to guidelines.
• Properly store supplies and maintain an organized and safe work environment.
• Identify and report potential hazards or unsafe conditions promptly.
  
  

Qualifications

What will you bring to this role?

• Previous housekeeping experience in a hotel or hospitality environment is preferred.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
  
  

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift while performing physically active duties.
• Frequent bending, kneeling, reaching, and twisting while cleaning and organizing service areas.
• Frequent lifting and carrying of linen bags, supplies, and equipment up to 50 lbs, as well as pushing and pulling fully stocked housekeeping carts.
• Physical stamina required to transport linens, move furniture, and assist with housekeeping equipment.
• Occasional use of ladders, stairs, or step stools when accessing elevated areas.
  
  

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive bene.t program

including medical, dental, vision, retirement savings and an employee and family assistance program.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging

We celebrate our differences. We support each other and we always stand together.

Integrity

We build trust through mutual respect and being authentic.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team..

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]