Junior IT support specialist (Albania)

Bulls Media Worldgroup


Date: 6 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Responsibilities

  • Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting).
  • Maintain device inventory and asset tags.
  • Onboard & Offboarding employee equipment, setting up workstations.
  • Install, troubleshoot, and maintain printers, scanners, and peripheral equipment.
  • Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting).
  • Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system.
  • Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff.
  • Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures.
  • Support office moves and workstation relocations, including cabling and equipment reconfiguration.
  • Maintain clear, professional communication with users and provide basic how‑to guidance for common issues.

Requirements

  • 1-2 years experience supporting a business environment.
  • Experience setting up Windows OS, imaging, and configuring desktops and laptops.
  • Basic troubleshooting of Windows and macOS workstations and laptops.
  • Basic OS maintenance (patching/updates, antivirus/endpoint protection).
  • Experience with Linux and macOS - is a plus.
  • Printer and peripheral installation and troubleshooting (network & USB).
  • Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing).
  • Account management fundamentals (password resets, Active Directory or equivalent).
  • Familiarity with Mobile Device Management (MDM) enrollment and policies.
  • Experience using ticketing systems and documenting support activities.
  • Hardware repair basics (component swaps, peripheral replacement, cable management)
  • Clear end‑user communication and customer service skills.
  • Ability to follow escalation procedures and work under direction of senior IT staff.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Surveillant/surveillante de magasin de détail

Canadian Tire Corporation, Remote, Remote
2 days ago
Work Term: PermanentWork Language: EnglishEducation: Experience: ÉtudesDiplôme d'études secondaires ou l'équivalentMilieu de travailCommerce de détailTâchesSuperviser le personnel (apprentis, aides de scène, équipe de conception, etc.)Assigner les tâches au personnel de venteEmbaucher, former ou déléguer la formation du personnelAutoriser les paiements par chèqueCommander les marchandisesAutoriser le retour des marchandisesÉtablir les horaires de travailVendre de la marchandiseRésoudre les problèmes qui peuvent survenir,...

Nordic Spa Housekeeping Supervisor

Pomeroy Lodging, Remote, Remote
4 days ago
Simple. Inclusive. Natural. SocialWe are hiring for the role of Nordic Spa Housekeeping Supervisor.Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined. View...

Préposé(e) aux résidents (Pavillon au Cœur du Bourg)

Groupe Patrimoine, Remote, Remote
1 week ago
Qui sommes-nous ?Groupe Patrimoine est une entreprise familiale, spécialisée dans la gestion de résidences privées pour aînés depuis 25 ans. Notre objectif est de créer des milieux de vie chaleureux, innovants et remplis de vie pour nos aînés !Tu veux faire une réelle différence ? Deviens préposé(e) aux résidents chez Groupe Patrimoine !Chaque jour, tu contribueras au bien-être de nos...