Junior Parts Advisor & Vehicle Concierge

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

Genesis Downtown Vancouver is seeking a Junior Parts Advisor & Vehicle Concierge to join our team. This hybrid role supports both the Parts and Service Departments, reporting directly to the Parts Manager while working closely with the Service team.

This position plays a key role in delivering an exceptional customer experience by combining parts support with vehicle presentation and lot coordination. The successful candidate will assist with parts inquiries, inventory management, and sales transactions while also ensuring vehicles are clean, organized, and ready for delivery.

This is an ideal opportunity for an individual looking to gain hands-on experience across multiple areas of dealership operations while building a career in the automotive industry.

The expected pay for this position is $19.00 - $21.00 per hour plus bonuses.

Primary Duties and Responsibilities

Parts Support Responsibilities:

• Assist retail and wholesale customers with parts inquiries, orders, and purchases
• Identify and source automotive parts using catalogs, systems, and customer/technician descriptions
• Process parts transactions, including invoices and sales documentation
• Receive and fulfill telephone and in-person parts orders
• Order non-stock parts and track backorders to ensure timely delivery
• Maintain accurate inventory levels and support proper organization and storage of parts
• Inspect returned parts and process exchanges or refunds as required
• Collaborate with technicians and internal departments to support efficient workflow
• Maintain a clean, organized, and safe parts department environment

Vehicle Concierge / Lot Responsibilities:

• Ensure all vehicles are clean, presentable, and ready for customer delivery or display
• Maintain organization and presentation of the vehicle lot and service drive
• Move and park vehicles safely around the dealership as required
• Start vehicles regularly and monitor battery condition, charging as needed
• Assist with vehicle preparation for service and customer delivery
• Maintain cleanliness of service and delivery areas, including removal of debris
• Ensure walkways, lot areas, and entrances are safe and free of obstructions
• Clear snow and ice from vehicles and lot areas during winter months
• Organize and store equipment and supplies at the end of each shift
• Perform other duties as assigned by management

Qualifications Required

Education & Experience

• High school diploma or equivalent required
• Previous experience in automotive, customer service, or a dealership environment is an asset
• Basic knowledge of automotive parts and systems is preferred

Skills & Competencies

• Strong customer service and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to identify parts using electronic catalogs and systems
• Basic computer proficiency (inventory, point-of-sale, and dealership systems)
• Ability to operate vehicles safely and responsibly
• Team-oriented with a positive and professional attitude

Other Requirements

• Valid British Columbia Driver’s License
• Ability to provide a current driver’s abstract upon request
• Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.