Lead Hand - Subway/Tim Hortons Part Time

Job Summary

The Lead Hand will support daily restaurant operations by providing leadership and guidance to team members, ensuring excellent customer service, food quality, safety, and efficient service. The role assists with staffing, cash handling, inventory, and shift operations while promoting teamwork and maintaining company standards.

The hourly wage for this role is $19.80. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Key Responsibilities

• Provide leadership, direction, and on-the-floor support to team members during assigned shifts.
• Coordinate breaks, task assignments, and staffing coverage to meet operational needs.
• Support opening and closing procedures, cash handling, inventory, and restocking.
• Ensure food quality, product availability, cleanliness, and sanitation standards are maintained.
• Support efficient service and Speed of Service during peak periods.
• Coach and support team members while promoting teamwork and accountability.
• Assist with resolving customer concerns and operational issues professionally.
• Support sales growth, waste control, and consistent adherence to company and brand standards.
  
  

Qualifications

• Previous experience in a quick-service restaurant (QSR), food service, or customer service environment is preferred.
• Previous leadership or supervisory experience is an asset.
• Strong communication, interpersonal, and organizational skills.
• Ability to lead, coach, and support team members in a fast-paced environment.
• Strong customer service skills with a focus on creating a positive Guest experience.
• Ability to prioritize tasks and make decisions during busy periods.
• Knowledge of food safety, sanitation, and workplace health and safety standards.
• Ability to handle cash and support inventory and restocking activities.
• Reliable, punctual, and able to work independently and as part of a team.
• Flexible availability, including weekdays, weekends, and varying shifts, as required.
  
  

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
  
  

For accommodation requests during the hiring process, please contact [email protected] for further information.