Manager, Patient Support & Services

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities

• Manages patient access operations to support accurate intake, coverage verification, and timely service initiation.
• Leads daily workflow execution across health system patient access activities.
• Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes.
• Monitors operational metrics to identify service gaps and support process improvement.
• Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams.
• Leads training, coaching, and performance management for patient access staff.
  
  

Education

• Bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a related field, or equivalent experience required.
• Certification in service management, process improvement, project management, customer relationship management systems, or patient support operation preferred.
  
  

Experience

• 5+ years of experience in patient services, customer operations, case management, reimbursement support, access support, healthcare service delivery, or a related field required.
• 2+ years of experience in a management capacity required.
  
  

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

81,428 - 131,428 CAD

This posting is intended to fill an existing vacancy for our Manager, Patient Support & Services role.

Affiliated Companies

Affiliated Companies: Innomar Strategies