Office Administrator - HISTORY, Ottawa

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Who are you?

Passionate and motivated . Driven, with an entrepreneurial spirit . Resourceful, innovative, forward thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !

The Role:

You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 host ing over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!

Essential Duties & Responsibilities :

• Manage office operations and procedures including payroll management, vendor invoicing, customer service, daily venue operations reporting to the Senior Operations Manager, and working with the show A ccountant on event reconciliation.

• Coordinate with Live Nation A ccounting team to ensure show accounting and petty cash controls are fulfilled.

• Support the M anagement team by acting as a liaison with staff, including production M anagement, and providing daily assistance as needed.

• Provide hourly employee scheduling assistance to venue M anagement team as directed .

• Assist in the onboarding process for new hires .

• Coordinate and schedule vendor services including cleaning, medical attendants, elevator maintenance, pest control, and other contracted support services.

• Coordinate materials and equipment for internal meetings .

• General maintenance and support of office tech such as printers .

• Ensure all office supplies are adequately stocked and c oordinates inventory and organization of all storage spaces .

• Main contact for venue deliveries .

• Efficiently process incoming and outgoing mail and packages, promptly distributing them to designated recipients .

• Manage and operate venue Lost and Found program including returning lost items to fans .

• Manage the venue general email inbox and phone line which involves addressing guests’ questions, including set time s and event inquiries and involving respective departments to address concerns .

• Other duties as assigned .

Qualifications :

• A basic foundation and understanding of live events.

• Understanding of basic computer functions and experience with MS Office (Word, Excel and Outlook) .

• General office experience, preferre d.

• Fluent in English and French (verbal and written).

• Experience with ticketing & Ticketmaster systems is a strong asset .

• Experience managing a POS system .

• Excellent c ustomer service communication.

• Ability to remain calm and professional when handling challenging guest interactions, with a focus on effective de-escalation.

• Motivated, proactive self-starter who is organized and detail-oriented, with the ability to work effectively under pressure.

• Able to work effectively in loud, high-energy environments.

• A passion for live events and desire to ensure every customer experience is exceptional!
  

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontario is: $25 per hour.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodation for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.