Print & Document Services Clerk

Company: CGL

Department: Print/Document Services

Employment Type: Regular Full-Time

Work Model: Office-Based

Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

Co-operators is looking for a Print and Document Services Clerk who will be accountable for corporate print and document management services including tight deadlines and competing priorities. You are client centric, able to work in a fast-paced service environment and make daily decisions in terms of priorities (between BAU and projects), customer service (internal and vendors) and problem solving.

How you will create impact:

• Ensure daily Canada Post, Courier Service and internal delivery services meet established Service Level Agreements.
• Maintain and Ensure accuracy of the departmental information is current and accurate to perform before completing the inter-office, internal mail, Canada Post, courier mail delivery.
• Image daily mail and historical files within Service Level Agreements and Quality assurance.
• Prints and machine insert high volume print to mail jobs, receives, manages and process stock, ad hoc and print on demand for client-use orders.
• Maintain and reconcile records management inventory through Versatile and offsite storage systems.
• Maintain effective, positive internal and external customer service at the front desk, on the phone, or by email.
• Prioritize work and changing priorities throughout the day.
  
  

To join our team:

• You have successfully completed high school (Grade 12 or equivalent).
• Completion of post-secondary education or a certification program in office administration, business administration, records management, information management, or a related field is considered an asset.
• You have a minimum of 2 years of experience in previous industry, related or relevant experience or an equivalent combination of education and experience.
• You are Proficient in Microsoft Office Suite (Word, Excel, SharePoint, Teams, Access).
• Experience with production printers, color copiers, inserters, postage machines, imaging machines, courier systems and MICR printers is considered an asset.
• Experience with Xerox Fiery and Core, Databasics, Print Router, EPMS, Versatile, ProClaim and LEAN methodology is considered an asset.
• Detail-oriented, organized, strong problem solver and team collaborator with excellent priority setting skills.
• Efficient and effective resource management to achieve results while maintaining a consistent high level of quality.
  
  

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.
  
  

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Frequent movement throughout the workday and moderate physical activity are required.
• Ability to safely lift and move materials weighing up to 60 lbs, including boxes of paper, mail containers, carts, and pallets, is required.
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
  
  

Expected salary/hourly range $36,107 - $60,178

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.