Project Manager, Digital Health

Job Category: Professional Hospital Location: Newmarket ON Job Type: Temporary (Fixed Term), Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $57.51 - $68.36

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Project Manager, Digital Health is responsible for leading the planning, execution, and delivery of digital health initiatives that enhance patient care, improve clinical workflows, and support organizational transformation. Working collaboratively with cross-functional team; including clinical staff, medical staff, IT, operations, and executive leadership teams, the Project Manager ensures that projects are delivered on time, within scope and budget, and in alignment with strategic objectives. This role requires strong project management skills, a deep understanding of healthcare environments, and a passion for leveraging technology to drive innovation in care delivery and patient engagement.

What you'll be doing:

• Lead the planning, execution, monitoring, and completion of digital health projects, ensuring alignment with clinical and organizational priorities.
• Develop detailed project plans, timelines, resource allocations, and risk management strategies.
• Collaborate with clinical staff, medical staff, IT, hospital leadership, and external vendors to define project scope, objectives, and deliverables.
• Facilitate regular meetings and status updates to ensure transparent communication and stakeholder alignment and engagement.

• Develop and implement change management strategies to support adoption of digital health solutions.
• Communicate effectively with diverse clinical and non-clinical stakeholders to manage expectations and ensure smooth transitions.

• Manage relationships with digital health vendors, including oversight of deliverables, service-level agreements, and contract compliance
• Monitor project budgets and ensure effective use of financial and human resources.
• Track project expenditures and report variances to leadership as required.

• Manage recruitment, retention, and performance management of staff or consultants dedicated to projects
• Define KPIs and success metrics for digital health initiatives.
• Prepare and present project status reports, risks, and post-implementation evaluations to leadership teams.

• Ensure all digital health initiatives adhere to hospital policies, data privacy regulations (e.g., HIPAA or local equivalents), and cybersecurity standards.
• Proactively identify project risks and implement mitigation strategies.

• Identify opportunities for workflow optimization and efficiency gains through digital tools.
• Promote innovation and continuous improvement in project management practices.
• During critical times of any project implementation, it may be required to work off-hours and/or non-business hours

What you bring:

• PMP certification
• Post-secondary education in healthcare or a related field is considered an asset
• Five (5+) years’ experience managing projects in a hospital, clinical, or broader healthcare setting desired
• Experience leading implementations of EMRs/EHRs, CPOE, telehealth, clinical decision support systems, patient portals, etc.
• Experience with identifying, designing, and implementing digital health projects
• Leading organizational change initiatives in clinical environments, ideally tied to digital transformation
• Experience in the full project lifecycle (initiation to closure), ideally in both agile and waterfall/hybrid environments
• Managing project budgets, timelines, risks, and resource allocations.

• Proficient in tools such as MS Project, Jira, Confluence, Smartsheet, or equivalent.
• Proficiency with MS Office products (Excel, Word, PowerPoint).
• Sound organizational, documentation and planning skills with the ability to work on multiple projects simultaneously and meet conflicting deadlines are essential.

• Outstanding interpersonal, influencing and communication skills to build strong relationships, gain credibility and network effectively with all levels of the organization and with external partners.
• Manage competing priorities and urgent timelines in high-stakes clinical settings.
• Thrive in fast-changing environments, such as during EMR transitions or when scaling digital services.
• Strong written, verbal, and presentation skills tailored to clinical, technical, and executive audiences.
• Understanding of digital health technologies, system integrations, and clinical workflows.
• Lean, Six Sigma, or other quality improvement methodologies applied in healthcare settings.
• Demonstrated experience in resource management and conflict resolution.
• Motivate and guide multidisciplinary teams, often without direct authority.
• Systems thinker, with experience leading projects and initiatives aligned with strategic directions.
• Proven experience in needs assessment, analytical, problem-solving and documentation skills
• Demonstrated understanding of inter-professional collaboration and education.
• Ability to perform duties professionally and courteously and produce high-quality work while meeting deadlines in accordance with Southlake Health standards.
• Demonstrated commitment to customer service and teamwork.
• Handle sensitive health information and clinical decisions with confidentiality and responsibility.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!