Query & Billing Agent

Imagine Working For The Logistic Company For The World

DHL maintains its position as the worlds leading international express network by continually expanding and upgrading their network of offices, hubs and gateways and by offering superior service through a well-trained and dedicated workforce.

Would you like to be part of the most international company in the world? A company is operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.

DHL Express (Fiji) Pte Limited has been certified as Great Place to Work for 6 consecutive years.

Query & Billing Agent

DHL Express (Fiji) Pte Ltd invites applications for the above position based at the Suva Office.

What this job entails :

• Managing customer billing and invoice-related queries, ensuring prompt and accurate resolution.
• Registering and investigating customer disputes in SAP while supporting collection activities.
• Handling customer escalations and coordinating resolutions with internal stakeholders.
• Processing billing adjustments, credit notes, and account corrections within agreed timelines.
• Performing duty reconciliation and working closely with Customs to investigate and resolve discrepancies.
• Building strong relationships with customers and internal teams to improve service quality and efficiency.
  
  
  

Candidates must possess the following skills and qualities:

• High attention to detail with excellent written and verbal communication skills.
• Strong analytical, numerical, and problem-solving skills.
• Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Ability to collaborate effectively with stakeholders at all levels of the organization.
• A proactive, customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
  
  
  

Applicants must meet the following criteria:

• Diploma or Degree in Accounting, Finance, Commerce or Business Studies (or currently pursuing).
• Minimum 2 years experience in Accounting, Finance roles.
  
  
  

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.