Représentant Service à la clientèle (entrepôt/comptoir)

Job Description

En tant que Représentant(e) – Service à la clientèle, vous répondrez aux demandes des clients par téléphone, par courriel et/ou en personne afin de fournir des renseignements ou de résoudre des problèmes. Vous traiterez principalement des problèmes courants ainsi que certains problèmes non courants et plus complexes, et communiquerez la solution ou l’information demandée au client. Vous analyserez les besoins de service des clients et les dirigerez vers d’autres services ou départements techniques pour un suivi, au besoin.

Responsabilités

• Soutenir la clientèle en répondant aux questions, préoccupations et demandes liées aux comptes, ainsi qu’en traitant les plaintes des clients.
• Traiter les paiements des clients ayant un compte comptant.
• Rechercher et résoudre les problèmes des clients, en agissant comme personne-ressource entre le client et les autres départements lorsque nécessaire.
• Offrir un soutien de remplacement au comptoir des ventes pour les demandes en personne et par téléphone.
  
  

Qualifications

• Diplôme d’études secondaires ou équivalent requis.
• Diplôme d’études collégiales ou diplôme d’associé préféré.
• 2 à 4 ans d’expérience pertinente.
• Solides compétences interpersonnelles permettant de travailler efficacement dans un environnement diversifié.
• Capacité à communiquer efficacement, tant à l’oral qu’à l’écrit.
• Capacité à bien travailler sous pression.
• Grande attention aux détails.
• Capacité à interagir avec les gens avec sensibilité, tact, diplomatie et professionnalisme en tout temps.
• Compétences informatiques, incluant une bonne maîtrise de MS Word, Excel et du courriel.
  
  

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.
  
  

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail
  
  

Compensation Details: $19.47 - $24.34 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.