Restaurant Food and Beverage Attendant (Host/Hostess)

We are looking for a Restaurant Food & Beverage Attendant (Host/Hostess) to join our team!

If you are a person who has a knack for multitasking and enjoys a fast-paced, exciting work environment, this is the perfect job for you!

Job Description

As a Restaurant Host/Hostess, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is crucial because you are pivotal in the guest’s impression of quality service throughout our hotel. From providing efficient and friendly service to setting the stage for a personable dining experience, you will maximize food & beverage revenue while creating a lasting impression on our guests.

Key Focuses

• Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
• Understands that effective and cohesive communication between departments is vital to the hotel’s operation.
• Welcomes and seats guests entering the restaurant in a prompt and courteous manner.
• Creates and maintains the flow of guests into the restaurant to ensure our culinary team and servers can deliver exceptional service.
• Handles phone calls, online booking, or walk-in inquiries for reservations. Maintains an organized reservation system and keeps track of table availability and wait times.
• Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
• Maintains accuracy and attention to detail when taking and delivering guest orders, including room service orders.
• Manages cash transactions, processes payments, and provides accurate cheques to guests.
• Adheres to all regulations governing the service of food and alcohol.
• Protects self, co-workers, and guests against safety hazards; reports immediately to the supervisor on duty.
  
  

Experience/Passions/Education

• Previous experience as a server or in a food & beverage position is an asset.
• Tech savvy.
• ProServe certification is required.
  
  

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.
  
  

Working Conditions

This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.