Sales and Rentals Associate/Guitar Technician

Department
Guitars

Hours
Full-time permanent

Availability Required
Weekdays, Weeknights & Weekends

Location
5850, rue des Arpents
Lévis, QC

Job Description - Sales

Help our customers through the selling and renting of musical instruments and gear
Define the individual needs of every customer and match those needs with the right combination of our products and services
Demonstrate recommended products to customers and explain their features and benefits
Answer telephone calls in a timely and professional manner
Follow up on product orders with customers and suppliers
Use our common sense approach with customers to troubleshoot and solve problems
Maintain in-depth and current knowledge of our products, policies and procedures
Attend weekly staff meetings and periodic training sessions
Merchandise store to create an inviting environment for customers to shop
Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

Must be a musician who plays at least one instrument
Must be able to work weekdays, weeknights and weekends
Excellent verbal communication skills
Positive attitude and steady composure
Proven strong work ethic and commitment
High levels of energy and enthusiasm
Ability to excel in a fast-paced environment
Ability to lift and carry large boxes
Ability to recommend solutions in a confident and assertive manner
Good organizational skills and attention to detail
Previous experience in retail or sales is an asset

Job Description - Guitar Tech

Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
Use our common sense approach with customers to troubleshoot and solve problems
Answer telephone calls and follow up with customers in a timely and professional manner
Maintain accurate and detailed computer records of all active repairs
Follow up on parts orders with suppliers
Assist co-workers in tracking repair related shipments to and from the store
Maintain a clean and organized workplace

Job Requirements

Must have previous experience and training in the repair of musical instruments or gear
Proven strong work ethic and commitment
Ability to take initiative and work independently
Positive attitude and steady composure
Good organizational skills and attention to detail