Sales Coordinator

Work place: 1808 Sherbrooke St W, Montreal, Quebec H3H 1E5

Statuts: Full time

Salary : depends on experience

Working in an environment inspired by Japanese philosophy speaks to you? Are you minimalist, organized, and of a refined character? Hotel SENS is made for you. Located on Sherbrooke Street, the largest street in the city, this hotel offers you the opportunity to develop as a professional in the hotel industry. In addition to working for the SENS hotel, you will also work for the Château Versailles. Located opposite the SENS hotel, this hotel is part of Montreal's heritage, and its historic charm is still present through the fireplaces and French moldings. A position awaits you there to allow you to surpass yourself in the hospitality industry.

We are looking for a Sales Coordinator – Groups & Events to join our sales team supporting two distinctive properties located in downtown Montreal: SENS Høtel and Château Versailles.

Reporting directly to the Director of Sales and Marketing, the successful candidate will work closely with our Sales Managers and play a key role in supporting the team’s day-to-day activities, coordinating groups, and preparing events.

Previous experience in hospitality, sales, group coordination, or events is considered a strong asset.

KEY RESPONSIBILITIES:

• Respond to incoming calls and inquiries related to sales, groups, and events.
• Handle client requests and ensure thorough and timely follow-up on all files.
• Support the two Sales Managers and the Director of Sales and Marketing in their daily activities.
• Act as a liaison between the hotel’s various departments, including Sales, Reservations, Front Desk, Restaurant, Kitchen, and Operations.
• Provide administrative follow-up for all confirmed and upcoming groups, events, and activities.
• Enter and update information in Opera Cloud, including corporate rates, groups, room blocks, and rooming lists.
• Create booking links for corporate contracts and groups in TravelClick or SynXis, when required.
• Coordinate groups, with or without events or food and beverage services, from confirmation through departure.
• Enter and update rooming lists and ensure appropriate follow-up with group contacts before, during, and after their stay.
• Follow up on group deposits, payments, and billing arrangements.
• Prepare group resumes and operational documents and distribute them to the appropriate departments.
• Prepare and distribute event and banquet documentation, when required.
• Clearly communicate all relevant group and event information to the operational teams.
• Act as the main operational point of contact for groups before and during their stay.
• Follow up on billing and send invoices after group departures, when required.
• Conduct hotel site visits with prospective clients in the absence of the Sales Manager.
• Prepare prospecting lists and conduct research on potential clients to support the Sales Managers in their business development activities.
• Maintain accurate and up-to-date sales department files, systems, and documentation.
• Enter and submit invoices in Tipalti for approval and payment and follow up as needed.
• Prepare and manage staff schedules for the breakfast service at Château Versailles.
• Order food, supplies, and equipment required for the proper operation of the breakfast service at Château Versailles, while monitoring needs and inventory levels.
• Perform any other related duties necessary to effectively support the Sales Department.
  
  
  

REQUIRED QUALIFICATIONS:

• Excellent written and verbal communication skills in both French and English.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple files and priorities simultaneously in a fast-paced environment.
• Ability to work under pressure while maintaining a high level of accuracy and service.
• Good judgment, autonomy, and the ability to resolve issues quickly and effectively.
• Excellent proficiency in Microsoft Outlook, Word, and Excel.
• Professional, positive, and collaborative attitude.
• Ability to work effectively within a small team.
• Previous experience in hospitality, sales, group coordination, or events is strongly preferred.
• Knowledge of a hotel property management system such as Opera Cloud is considered an asset.
• Bilingualism in French and English is required, as the position involves regular communication with local, Canadian, and international clients.
  
  
  

Who are we?

Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team?

Apart from competitive salaries, we offer benefits such as group insurance that includes life insurance, disability insurance, medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities. Whether in the hotel or real estate sector, there is a place for you.