Security Team Member (On Call)

Capilano Suspension Bridge Park is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. As part of the security team, the Security Team Member is expected to uphold the company’s vision, 'creating experiences people are amazed by'. The Security Team Member is service oriented and collaborates with the Operations team to create an amazing and safe guest experience.

Duties & Responsibilities

• Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control,
• Respond immediately to distress calls and emergency calls for disruptive guests or persons, and incidents swiftly and appropriately,
• Patrol CSBP property on foot, ensuring building, fencing, and gates are attended to by the appropriate team members and are secure,
• Complete daily reports, including all relevant information, observations,
• As required, assist with parking lot flow and guest communication with a focus on supporting the parking team members,
• Ensure gate entrances/exits are secure at all times, and as requested, monitor park entrances during special events and/ or construction projects,
• Ensure appropriate personal protective equipment & clothing are available, properly worn when required and properly inspected and maintained,
• Ensure department team members are trained on First Aid procedures and practices, including critical incident procedures and kit locations,
• Securing access points when opening, closing, and throughout the day when needed
• Identifying hazards at communicating concerns with Operations leadership
• Performing regular walk-arounds to ensure sites are safe and secure
• Take every reasonable precaution to ensure protection of Team Members and Guests, Safety First!

Qualifications

• Valid Security certificate
• High School Diploma or equivalent
• First Aid level 1
• Experience and/or education in customer service
• Professional presentation and strong interpersonal skills, as well as excellent verbal communication skills
• Introductory knowledge of Microsoft Office, as well as familiar with POS systems

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

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