Senior Developer, ServiceNow Administrator

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Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

As a Senior Developer, ServiceNow Administrator, you will implement technical strategies that power FCC’s daily operations. You’ll be part of the team that manages and continuously improves our ServiceNow environment, with a focus on ITSM, ITOM, platform administration, configuration, stability and user experience. While you’ll work with modern enterprise technologies, your primary impact comes from your technical mastery, ensuring that every solution is built to the highest standard of quality, governance and precision.

You’ll use your ServiceNow knowledge and broader technical foundation to solve complex challenges, support platform health, and help ensure FCC’s ServiceNow environment remains stable, scalable and aligned to business priorities.

If you value smart solutions, take pride in following rigorous administration and development standards, and can translate business needs into reliable platform configurations, you ‘ll thrive here.

What you’ll do

• Develop and maintain high-quality ServiceNow features by leveraging out-of-the-box functionality and configuring the system for peak performance
• Rigorously follow and uphold established administrator and development guidelines to ensure the integrity of the ServiceNow environment
• Track and maintain platform health and stability
• Implement complex team strategies through precise technical execution and advanced problem-solving
• Build, execute and maintain robust automation tests to ensure the reliability of new features and updates
• Analyze requirements to develop automation and unit tests that streamline internal workflows across the organization
• Support end users and implement necessary fixes with a focus on speed and accuracy
• Administer core ServiceNow platform functions, including user and group access, roles, forms, lists, workflows, service catalogue items, update sets, reporting and dashboards
• Support platform upgrades, release readiness, testing, deployment validation and movement of configuration changes between ServiceNow instances

What you’ll bring to the team

Required qualifications:

• A degree in computer science or engineering
• Minimum six years of related experience in ServiceNow administration (or an equivalent combination of education and experience)
• Solid knowledge of ServiceNow configurations and ITSM processes
• Demonstrated proficiency in automation testing and following rigorous technical standards
• Hands-on ServiceNow administration experience, including platform configuration, workflow or Flow Designer support, update sets, access management, reporting and service catalogue administration
• Practical experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge and related service management workflows
• Ability to validate, troubleshoot and communicate the depth of ServiceNow experience, including familiarity with platform releases, configuration practices and production support expectations
• Strong technical foundation with the ability to quickly learn specialized platform functionality; experience with Java, JavaScript or related enterprise development concepts is an asset where paired with ServiceNow experience

Preferred qualifications:

• ServiceNow Certified System Administrator (CSA) (please state certification number)
• ServiceNow knowledge with a broader technical background that helps you ramp up quickly in a specialized platform environment.
Experience supporting CMDB data integrity, discovery, service mapping, integrations, platform upgrades, release management or Employee Centre/Service Portal enhancements

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [email protected] . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.