Service Account Manager

Black & McDonald Limited


Date: 2 hours ago
City: Dartmouth, NS
Contract type: Full time
As The Ideal Candidate You

  • Are focused on a long-term career.
  • Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
  • Enjoy connecting with people on the phone, videoconferencing and face-to-face.
  • Have the ability to work in a self-directed way within a team environment.
  • Strong ability to take initiative and confidently direct customer interactions.
  • Understand the importance of demonstrating value, having fun and being invited back.

For The Ideal Candidate, We Offer

  • Immediate / ongoing training.
  • Insightful mentorship / technical support.
  • Career growth opportunities.
  • Company benefits.
  • Formal Sales training specific approach

Duties and responsibilities include but are not limited to the following:

  • Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
  • Re-price renewing contracts and present to stakeholders for approval.
  • Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
  • Maintain customer relationships and grow existing agreements by proposing additional value-added services.
  • Respond to customer’s questions regarding service agreements.
  • Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust.
  • Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs.
  • Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
  • Manage and achieve KRA targets.
  • Travel to various sites or clients to undertake the above.

Competency Requirements

  • Change Orientation
  • Communicates Effectively
  • Continuous Learning
  • Customer Focus
  • Time management and organization skills
  • Holds Self and Others Accountable
  • Problem Solving and Innovation
  • Teamwork and Collaboration
  • Values and Respects Others

Education Requirements

  • Post-secondary Degree or Diploma in a related discipline preferred

Work Experience Requirements

  • Mechanical background would be considered an asset;
  • Previous sales and customer service experience would be considered an asset;
  • Estimating experience would be considered an asset;
  • Previous experience within the service business would be considered an asset;

Skills, Abilities, And Other Requirements

  • Motivated and able to work with deadlines;
  • Organization and time management;
  • Strong written and verbal communications skills are required;
  • Proficient in MS Office (Word, Excel, Project);
  • Must hold a valid Canadian driver's license

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Estimator

Lindsay Construction, Dartmouth, NS
4 hours ago
Build the Future with us!We build Relationships. We build Communities. We build the Future. At Lindsay Construction, we have been growing the communities of Atlantic Canada for over 60 years and we want you to join us! Be part of something great and feel the impact you make on the community you live in.Reporting to the Chief Estimator, the Estimator...

Systems Integration/Test Engineer - Software Tester

Lockheed Martin, Dartmouth, NS
3 weeks ago
Standard Job DescriptionThe successful candidate will contribute to our key projects as a member of our Integration and Test (I&T) Cross Product Team (CPT) as follows:Support functional verification testing of Combat System (CS) Software (SW)Support subsystem integration verification testing of CS SWSupport regression testing of CS SW.This job requires the candidate to perform both manual and automated testing in an...

CAN Driver

FedEx Canada, Dartmouth, NS
3 weeks ago
This is an interview position.To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).Post SecondaryREQUIRED KNOWLEDGE, SKILLS AND ABILITIES High school diploma/educational equivalent.Professional Accreditation/certification Must...