Service Technician

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary

The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical, and instrumentation markets. Based in our Coquitlam office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top-notch customer service and a positive attitude are essential.

Union/ Non-Union: Union position

Principle Accountabilities

• Purpose & Values: Live and demonstrate the company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)
• Manage and prioritize tasks in a fast-paced environment
• Perform calibrations and repairs correctly, on budget, and in a timely fashion.
• Quote repairs, lead times, and terms to all customers and schedule timely follow-up.
• Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.
• Support all product Electrical Inspections
• Be a reliable service resource for external and internal customers
• Support to the Rental dept as directed by management
• Work with our CRM program and related systems to capture customer information and service activity.
• Seek new service opportunities and develop leads from our website, customer emails & phone inquiries.
• Efforts are required to maintain existing business and seek new business
• Work is generally based in our Coquitlam location. Some travel to customers and training will be required.
• Support other offices in peak periods and for vacation and sick coverage
• Full participation in annual warehouse inventory and unit fleet counts
• Other duties as required by Hoskin management.
  
  

Working Conditions

• Environment: Office/Lab environment and physical presence from Monday to Friday at our Coquitlam location.
  
  

Education / Experience

• A post-secondary education in electrical or electronics technician/technologist
• strong troubleshooting skills with an ability to work through service manuals and schematics
• possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills
• Three to four years of industry-related disciplines
  
  

Key Competencies

• Excellent verbal and written communication skills in English.
• proven analytical/problem-solving solutions for the customer and the company
• Must be organized.
• Must be self-motivated and able to work independently and in a team environment to meet or exceed goals.
• A positive attitude is essential.
  
  

Job Type: Full-time, Permanent

Benefits

• Union membership
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care