Sr. Sales Coordinator - Bilingual (Mandarin / English)

The Sales Coordinator will play a pivotal role in supporting the sales team by managing client relationships, processing orders, and ensuring smooth operations within the sales department. This position is ideal for an organized and detail-oriented individual with a passion for the food industry.

Client Details

Our client is a well known importer, wholesaler of premium quality frozen seafood products. They have a global presence and have been in this business for 25+ years.

Description

• Own day-to-day execution for key accounts (approx. 90% tier 1 retail customers) and drive PO/inventory/delivery/sample coordination to keep contract programs running smoothly and customers well-informed.

  • Key Account Execution: Support contracted key accounts with order execution from PO intake to internal coordination and shipment/delivery follow-up.
  • Inventory & Replenishment Visibility: Track allocations, procurement/production progress, and on-hand/in-transit inventory-especially retail private label inventory.
  • Optimize Tier 1 Order Flow And Inventory Depletion: Expertly negotiating delivery timelines, product alternatives, and promotional pushes during supply chain disruptions, while utilizing proven escalation strategies to hold customers accountable to committed PO schedules.
  • Internal & Customer Updates: Provide accurate, consistent status updates to Sales and customers on inventory, production, deliveries, and next steps.
  • Delivery Tracking & Issue Resolution: Monitor lead times and delivery performance; flag risks early (delays, shortages, packaging changes) and propose solutions before escalating.
  • Sample Management: Coordinate sample requests end-to-end, track delivery and feedback, and maintain a clear sample pipeline.
  • Cross-Functional Coordination: Work closely with Supply Chain, Production, Warehouse, Logistics, and QA to keep key milestones on track.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Profile

• Overall, 3+ years of experience in sales coordination / order management / supply chain coordination (food/CPG sector preferred).
• Experienced managing national retail accounts, including Sobeys, Metro, Loblaws, Costco, Walmart, Save-On-Foods, or major US national retail banners.
• Experienced developing (self-initiated) and maintaining retailer-specific compliance matrices, outbound routing SOPs, and shipment tracking workflows.
• Proficiency in creating (self-initiated) workflows/tools to track sales velocity for both new product launches and core listed item
• Strong organizational and time-management skills to handle multiple tasks efficiently.
• Excellent attention to detail, understanding of teamwork and willingness to learn
• Excellent communication and interpersonal skills to foster positive client relationships.
• Bilingual (English and Mandarin/Cantonese)

Job Offer

• Competitive base salary ranging from $70000 to $80000 CAD.
• Permanent position with opportunities for growth and development.
• Job Location: Richmond (British Columbia)