Support Analyst – Information Technology #464-26

Categories: IT

Location(s): Owen Sound

Types: Full Time Temporary

POSITION TITLE: SUPPORT ANALYST

DEPARTMENT: INFORMATION TECHNOLOGY

LOCATION: OWEN SOUND

UNION: OPSEU – HPD

STATUS: FULL-TIME, TEMPORARY (APPROX. END DATE OF SEPTEMBER 2027)

REASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $32.11 – $37.02

Reporting to the Manager, the Support Analyst is responsible for providing first contact problem solving of information systems issues. The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back-ups and contacting vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.

Skills/Abilities/Qualifications

Required

• 3 Year degree or diploma in Computer Science or equivalent experience
• Minimum 1yr Help Desk experience in an IT service environment
• Customer service focus
• Ability to troubleshoot and probe to conduct accurate analysis of issues
• Knowledge of computer operations, system and network monitoring, hardware and software
• Operational experience, including ongoing monitoring and corrective and preventative follow-ups
• Knowledge of health industry standards for Electronic Information security
• Ability to follow procedures and document problems
• Ability to work independently with little supervision
• Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
• Availability for shift work
• Demonstrated ability to attend work on a regular basis
• Recent satisfactory performance and attendance records
• Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
• Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment
  
  

Preferred

• Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner