Team Lead, Knowledge Management

At Coast Capital, we’re not dreaming about a better future, we’re building one.

Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.

Team Lead, Knowledge Management

Oct 19, 2026

Location(s): Help Headquarters

Job Type: Full Time Regular

myWork Program: Hybrid

Starting Salary Range: $73,800.00 - $92,300.00

Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References
  
  
  

What’s the job?

As Team Lead, Knowledge Management, you’ll lead the team responsible for ensuring employees can easily find accurate, relevant and accessible information through Coast Capital’s SharePoint-based intranet. You’ll oversee content governance, platform enhancements, reporting and day-to-day service delivery while coaching and developing a team of Knowledge Management Analysts. This is an opportunity to shape how knowledge is organized, governed and shared across the organization.

What you’ll get to do:

• Lead, coach and develop Knowledge Management Analysts, setting priorities, assigning work and supporting an inclusive and accountable team environment.
• Oversee the day-to-day administration, maintenance and performance of Coast Capital’s SharePoint-based intranet.
• Lead content governance activities, including audits, governance reviews and improvements to content standards, information architecture and publishing processes.
• Develop and maintain a multi-year intranet enhancement roadmap informed by business needs, user feedback, governance findings and platform data.
• Create and improve dashboards, performance measures and key performance indicators using Tableau, Power BI and SharePoint analytics.
• Analyze platform performance, content engagement, search effectiveness and user behaviour to recommend practical improvements.
• Build strong relationships with business partners, content owners and technology teams, serving as an escalation point for complex knowledge management and intranet matters.
  
  
  

Who are we looking for?

• You have five or more years of relevant experience in knowledge management, digital workplace technologies, reporting, analytics or a related field.
• You bring hands-on experience working with SharePoint Online or a SharePoint-based intranet.
• You have experience developing dashboards and reports using Tableau, Power BI or similar tools.
• You have demonstrated experience leading, coaching or coordinating the work of others. Formal people leadership experience is an asset.
• You understand knowledge management, content governance, content lifecycle practices and information architecture.
• You’re a strong communicator and collaborative partner who can manage competing priorities, coordinate cross-functional work and turn data into practical recommendations.
• You have a post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. An equivalent combination of education, technical certifications and relevant experience will also be considered.
  
  
  

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.