Theatre Front of House Coordinator - Fall/Winter/Spring 2026-2027

Working with the Town of Newmarket’s Recreation and Culture Team, means the opportunity to make a difference and connect with your community! Working in Recreation means the start of something special, gaining valuable work experience and learning new skills. We are looking for dedicated individuals who enjoy working with others with a passion to deliver high quality programs, events and services. One thing is for certain, you will love the experience and our participants will too!

The Successful Candidate Will

1. In the absence of the Cultural Programmer - Performing Arts, or the Box Office Volunteer Co-Ordinator, the Front of the House Co-coordinator will assume responsibility for supervising the operations of theatre during the shift.

2. Arrive at least 30 to 60 minutes before volunteers to setup the lobby in preparation for the production, including installation of ticket taker stations, barricades, cashier setup, bar and concession setup.

3. Maintain clear communication with the Theatre Co-Ordinator, Cultural Programmer, Box Office Volunteer Co-Ordinator or Box Office Staff with regards to aspects of the rental or performance.

4. Monitor volunteers, work with Box Office and Technical staff to ensure licensee and patrons have a safe and enjoyable event.

5. Walk around venue to become familiar with any special production or technical requirements that may cause concern during the production.

6. Ensure that all fire exits are free from obstructions.

7. Ensure that all pre-show and intermission music is cued and that all relevant announcements are made.

8. Work with Box Office staff to expedite ticket pickup.

9. Respond to general information and theatre specific questions as required.

10. Working with volunteer cashiers and team leaders, balance event receipts.

11. Working with the Facility/Caretaking staff, advise them when they can commence their rounds.

12. After the event, ensure that all patrons and cast members have exited the building and lockup. Advise Facility/Caretaker Staff that you are exiting the building.

13. Provide the Theatre Co-Ordinator with any relevant documentation regarding the evening's activities or incidents.

14. Prepare any Incident/Accident reports that may be required as a result of a patron's, volunteer's, or staff member's fall, accident or any other event that may require management's attention.

15. Assist with all other duties as assigned in accordance with departmental and corporate objectives and Department guidelines.

• For full listing of duties and responsibilities, please see the attached Job Description.

• Post-secondary courses (community college or university degree) in a directly related field or equivalent experience.

• Demonstrated experience in dealing with volunteers.

• Demonstrated experience in problem solving related to large events.

• Solid knowledge of cash counting, handling and deposit procedures.

• Class G Driver's License in good standing and reliable vehicle to use on corporate business.

• Standard First Aid and CPR-C certification required.

• Possess or willing to obtain Smart Serve Certification.

• Excellent interpersonal, communication, organizational and supervisory skills.

• Availability/flexibility to work days, evenings, weekends and special events.

• Current Safe Management/Non-Violent Crisis Prevention certification or equivalent required.

• Due to the nature of the contacts of this position a Police Vulnerable Sector Check satisfactory to the Town is required.

Please Note: Certifications are not required at time of application but must be obtained prior to job commencement. The Town of Newmarket may offer opportunities for certification.

Disclaimer: Candidates whose Standard First Aid certification expires after June 22, 2026 must renew their certification through a WSIB-approved provider and obtain the new Intermediate First Aid with CPR-C certification at candidates own cost.