Treatment Coordinator

Canadian Orthodontic Partners


Date: 10 hours ago
City: Remote, Remote
Contract type: Full time
Remote
Exciting new full-time opportunity! We are looking for a talented Treatment Coordinator to join our West GTA teams. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer

  • Competitive Hourly Wage + Quarterly Bonus
  • Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
  • Educational Reimbursement Program.
  • Guaranteed shift hours and employees qualify for all Statutory Holidays.
  • Real Career Growth Opportunities.

Key Responsibilities

  • Welcome new patients with a friendly and enthusiastic approach.
  • Takes/facilitates necessary radiographs and photos for consultations/observation patients.
  • Review health history with the patient and/or guardian.
  • Record any history of trauma, pre-medication requirements, and any other relevant information.
  • Research any recorded medication, describe the purpose and note any orthodontic contraindication for the Orthodontist.
  • Determine the patient and parents’ chief concerns and their goals of orthodontic treatment.
  • Summarize the patient’s information for the doctor (patient’s age, DDS, reason for appointment, dental and health history, chief compliant, etc.) *See New Patient Process for full details.
  • Introduce the Orthodontist to the family.
  • Assist in the Orthodontists examination and data collection.
  • Record data quickly, concisely and accurately.
  • Listen to the conversation between patient and doctor and take appropriate notes.
  • Generate correspondence from initial consultation and recall examinations for the referring dentist.
  • Review treatment plans with the patient when the Orthodontist leaves the room.
  • Show the patient the appliance available for their treatment.
  • Describe the upcoming appointments to the patient and/or family.
  • Use available tools to illustrate the treatment plan (videos, power-point, pictures, etc.).
  • Review all financial information.
  • Print financial contract and review investment with the patient and/or family.
  • Work with the patient and/or responsible party to find a payment option that works for them.
  • Complete contract and review informed consent (if applicable).
  • Schedule Records/Start appointment.
  • Review insurance breakdown and provide insurance forms if applicable.
  • Answer any final questions and escort patient to the door.
  • Communicate ‘Ask Fors’ to inquire if any other family member or friend would like a no-charge consultation.
  • Inform and advise patients and families of any office promotions or marketing objectives.
  • In downtime, complete all Pending Calls and confirmation calls.
  • Monitor recall program.
  • Act as a liaison between the doctor and the patient.
  • Act as a liaison between the doctor and any other Dental Specialist or general practitioner.
  • Complete monthly analytics.
  • Maintain a positive attitude for service excellence, while working cohesively with fellow team members.
  • Provide any other tasks delegated or assigned by the Orthodontist or Leadership team.

Requirements

  • 1 year of Front Office Dental experience considered an asset.
  • Experience as a Treatment Coordinator considered an asset.
  • Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
  • Knowledge and experience with dental treatment plans and insurance requirements preferred.
  • Certified Level 2 Dental Assistant an asset.
  • Clinical background considered an asset.
  • Knowledge and understanding of oral treatment plans and ability to educate patients.
  • Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.

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