Visitor Service Attendant - Bioclean Aquatic Centre (Part-time)

Position Posting

Visitor Service Attendant – Bioclean Aquatic Centre

(1 Position Available)

Term of Employment:Part-time, ContinuingRate of Pay:Band 1: $22.07 - $24.11 per hour (Subject to CUPE 1015 Agreement)Location:Bioclean Aquatic CentreDuties:

The Visitor Service Attendant is the first point of contact with visitors to the Bioclean Aquatic Centre. Knowledgeable and engaging, they play a vital part in ensuring a rewarding visitor experience and in promoting the facility’s public programs, events and memberships. This position acts as a support for all programs. The Visitor Service Attendant must be able to tactfully deal with the public and must have effective verbal and written communication skills. Visitor Service Attendants provide exceptional customer service, maintain lobby readiness for visitors, accurately process payments and assist with emergency procedures.

Duties

• Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in, and issuing passes/registrations to various recreational services
• Monitoring room rentals and casual bookings for timely use and departure
• Process payments for admissions, memberships, bookings, merchandise and program registrations
• Provide specific recreational information to the public, including answering questions about programs offered, suggesting appropriate programs for the individual’s needs, explaining rules, regulations, program fees and schedules, and providing directions as necessary (in person or over the phone).
• Maintain a safe, clean and organized work area
• Maintain open lines of communication with lifeguards, instructors and office staff.
• Communicate and coordinate with appropriate staff members and supervisors to maximize effectiveness and efficiency of interdepartmental operations and activities.
• Operate standard office equipment including copier, filling systems, phones, cash register, and computer.
• Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers
• Train part-time and seasonal staff in VSA functions
• Recognize and respond quickly and effectively to emergencies
  
  

Other

• Other related duties as required.
  
  

Schedule:

The position is office based and may be required to workday, evening, and weekend shifts throughout the week. Part Time positions work primarily evening and weekend shifts Monday to Sunday.Qualifications:

• Previous experience in cash handling and customer service
• Excellent written and verbal communication skills
• Proven ability to effectively and tactfully deal with the public
• Possess basic computer skills. internet, email, word, excel, data entry and electronic time sheets is required
• Possess a high standard of confidentiality
• Shows a team player attitude, creates a working environment conducive to team achievement, productivity and competence with colleagues
• Valid Standard First Aid & CPR - C certificate
  
  

Pre-Employment Requirements:

• Satisfactory Criminal Record Check with a Vulnerable Sector Check
• Successful applicant must provide proof of qualifications and work eligibility if applicable
• Applicants with international education will be required to include an Academic Credential Assessment with application
  
  

Closing Date:September 17, 2026Posting Type:Internal/ExternalApplication Information:The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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