Account representative

A career as an Account Representative at National Bank, is a role where your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to handle the administrative and transactional needs of our Commercial Banking clients, most notably in the Real Estate sector.

Your role:

• Support the account manager by prioritizing and carrying out various complex administrative activities for Commercial Banking files


• Promote client satisfaction and loyalty by offering exceptional service and detecting business opportunities


• Assis Commercial banking partners in their transactions 


• Help colleagues handle non-standard files 


• Identify operational issues, recommend solutions and help develop new procedures


• Perform checks and analyses to ensure the accuracy of financial data within set timeframes and participate in various tasks related to financial transactions


• Adhere to compliance and risk management rules

Your Team:

Working in the Commercial Banking sector, in a large team that stands out for its exceptional level of collaboration, you will report to the Manager, support and performance. In addition to maintaining relationships with clients and team members, you’ll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites: 

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience


• Customer service experience


• Knowledge of banking products and services for businesses


• Knowledge of Real Estate Financing


• Proficiency with Word and Excel 


• Good sense of initiative and good level of autonomy

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!