Admin and Management - Practice Manager

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.

We Bring This To Life Through Three Promises

• Our People Promise – To be a great place to work.
• Our Customer Promise – To deliver world-class veterinary care, locally.
• Our Sustainability Promise – To be a force for good.
  
  

Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

About Us

VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.

Job Summary

We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.

Key Responsibilities

Leadership and Team Management

• Lead and mentor a team, fostering a positive work environment.
• Set clear expectations, provide feedback, and conduct performance evaluations.
• Manage staffing and recruitment activities.
• Ensure timely processing of job changes in Dayforce.
  
  

Operations Management

• Oversee daily operations, ensuring efficiency and high-quality care.
• Implement and maintain standard operating procedures (SOPs).
• Manage scheduling, inventory, and facility maintenance.
• Communicate corporate policies and manage team activities.
  
  

Financial Management

• Develop and manage the practice budget.
• Analyze financial reports and implement cost-saving measures.
• Ensure compliance with financial regulations.
  
  

Client Relations

• Foster strong client relationships and handle concerns promptly.
• Enhance client retention and satisfaction through feedback and improvements.
• Coordinate communication between clients and veterinarians.
  
  

Compliance and Safety

• Ensure compliance with regulations and health and safety protocols.
• Maintain accurate records and oversee safety protocols.
• Prepare for inspections and regulatory audits.
  
  

Marketing & Community Outreach

• Implement local marketing initiatives and engage with the community.
• Promote the practice through events and outreach programs.
  
  

Strategic Initiatives

• Develop business plans and implement strategic initiatives.
• Monitor and improve the effectiveness of initiatives.
  
  

Skills & Qualifications

• Minimum 3 years of management experience.
• Healthcare experience an asset.
• Strong organizational, communication, and conflict resolution skills.
• Client-focused with critical thinking and financial acumen.
• Proficient in IT and practice management systems.
• Bachelor's degree/college diploma in business administration preferred.
  
  

Leadership Behaviours

• We Care: Motivating, resilient.
• We Dare: Results-driven, lead for the future.
• We Share: Humble, act with integrity.
  
  

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [email protected].