Air Export Agent (Temporary)

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ID: 555076

Location:

Richmond Bc, CA

Air Export Agent (Temporary)

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

Coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both SDV Logistics and our clients. Keep clients informed of the status of their shipment.

WHAT ARE YOU GOING TO DO?

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organize the pick-up and delivery of freight according to booking.
• Negotiate rates and book airline cargo space and ensure that freight is shipped on time.
• Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations.
• Transmit notices and documentation to the client, Bolloré Group network and /or recipient, including rates.
• Keep shipment files, Bolloré Group network and agents updated.
• Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department)
• Comply with procedures established by Bolloré Logistics, and within deadlines (performance indicators).
• Establish notice periods and follow up on claims.
• Issue non-conformity notices and customer complaints in accordance with ISO procedures.
• Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products.
• All other duties as requested by the immediate supervisor.
  
  

WHAT ARE WE LOOKING FOR?

Education And Experience

• High School Diploma;
• Minimum six months to one-year related experience.
• Thorough knowledge and understanding of air freight product /environment.
  
  

Skills

• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Fluent in English, both written and oral
  
  

Characteristics

• Ability to learn all aspects of the team’s work, and to provide cover and assistance on a regular basis.
• Organizational and time management skills.
• Self-starter, sense of urgency, communication.
• Customer focused.
  
  

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

At CEVA we are committed to creating a safe and healthy work environment.

We Offer

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education
  
  

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

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