Bilingual Payroll Specialist

Payroll Guardian International, Inc. (PGi) is currently looking for a bilingual Implementation & Support Specialist to join our team.

The Implementation Specialist participates in all stages of the implementation from discovery and requirements gathering to go live. You will have a wide range of responsibilities focused on analyzing and understanding the client’s needs in order to meet their business requirements. Ability to multitask is key as you will be working with several clients simultaneously.

In this role you will,

• Be responsible for all aspects of implementation projects, including analysis, configuration, validation and problem solving.
• Be responsible for setting and managing client expectations, identifying risks and communicating issues to the Project Manager.
• Attend internal project meetings and provide status on progress of activities and deliverables
• Be a “go-to” resource for both internal and external users
• Work in a collaborative team environment providing training and ongoing technical support to clients;
• Deliver client-facing training sessions (remote or in person), and update training materials as required (including documents, slide shows, videos, etc.)
  
  

Skills And Qualifications

• Bilingual in both French and English
• 5+ years experience with both Canadian and US Payroll
• Experience in a SaaS environment and/or implementing SaaS projects is preferred
• Strong written and verbal communication skills
• A self-directed team player: collaborative, seeks input, accepts and incorporates feedback from others, freely offers assistance
• Ability and willingness to travel to customer sites as needed
• Ability to organize, schedule, and facilitate effective meetings
• Detail oriented and ability to follow-through
• Strong organization, time management and prioritizing skills
• Proficient in Microsoft Office products