Business Analyst - Payment Products

About Us

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About The Work Environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About You

You are a self-driven and detail-oriented individual capable of analyzing, documenting, and optimizing business processes and requirements related to our payments and ledger systems. You have experience collaborating closely with stakeholders from various departments, including technology, operations, and compliance, to ensure the successful delivery of system enhancements, new features, and regulatory changes. Your background includes reconciliation, requirements management, and extensive work with business users, programmers, and Quality Assurance. You thrive in a growth-focused organization that emphasizes ongoing development and career growth.

About The Qualifications

• Bachelor’s degree in business administration, Computer Science, or a related field and 5 years of experience as a business analyst in banking, payments, settlement, money movement, reconciliation, or related functions.
• You have 3+ experience with reconciliation, resolving unmatched items and payment related investigations.
• You can demonstrate accounting principles and practices involving financial record keeping, journal entry preparation, account analysis and reconciliation.
• You possess experience with relevant Payment rails including ACSS for AFT’s, Interac e-Transfers, and Real-time Rail.
• Work with cross-functional teams to gather, document, and analyze business requirements.
• Develop and maintain documentation for all aspects of the product, including operations, compliance, launch processes, and system functionality.
• Proven experience in contributing to project planning, sprint planning, sprint reviews, backlog grooming, and retrospectives.
• Provide support during system implementation, including user training and post-implementation activities.
• Stay informed about industry trends, regulations, and emerging technologies related to payments and batch processing.
• Proficient with MS Office suite, Visio, Jira, Confluence, SharePoint, and workflows.
  
  

About The Day-to-day

• Collaborate with internal and external stakeholders to identify business needs and understand client requirements.
• Plan, prioritize, and execute business systems analysis activities for both waterfall and agile projects.
• Drive business and systems requirements through discovery, analysis, and validation.
• Use appropriate elicitation techniques to facilitate collaborative sessions with diverse business and technology stakeholder groups.
• Lead client integrations into the Clearing and Reconciliations platforms, support projects, and various initiatives as the SME for Peoples Trust’s payment processing platform.
• Work with internal and external stakeholders to resolve client reconciliation issues.
• Work independently while being a strong team collaborator.
  
  

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.