Business Operations

Job Type: PermanentWork Model: HybridReference code: 129514Primary Location: Toronto, ONAll Available Locations: Calgary, AB; Burlington, ON; Kitchener, ON; Ottawa, ON; Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

What will your typical day look like?

For All Levels: Analyst, Consultant, Senior, Manager

• Coordinate cross-functional teams to ensure seamless program execution and operational alignment
• Track schedules, milestones, and dependencies to ensure timely, accurate program delivery
• Maintain dashboards, trackers, and operational reports to surface insights for leadership
• Drive documentation and knowledge sharing to support onboarding, compliance, and operational continuity
• Participate in internal and external meetings to ensure alignment and drive follow-through
  
  

Senior:

• Translate program goals into actionable plans with measurable milestones
• Identify operational inefficiencies and propose scalable process improvements
• Facilitate and support coordination across teams to resolve blockers and optimize delivery
• Manage teams
• Contribute to risk assessments and compliance reviews across class programs
  
  

Manager:

• Lead strategic planning and end-to-end execution of complex class action programs
• Oversee change management, fiscal tracking, and performance metrics
• Drive cross-team alignment and support executive decision-making with data and analysis
• Manage large teams
• Partner closely with the Program Director to guide long-term operational strategy
  
  

About The Team

Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.

We leverage some of the best-in-class technologies—cloud platforms, automation, data analytics, and secure digital communications—to streamline every step of the process. From intake and claims review to distribution and reporting, our tech-enabled approach brings speed, accuracy, and transparency to complex settlements.

We partner with litigators, in-house counsel, and courts from early case planning through final resolution, delivering expert guidance and operational precision at every stage.

Enough about us, let’s talk about you

Analyst, Consultant & Senior:

• Bachelor’s degree in Business, Management, Accounting, or a related field
• Advanced Excel skills required; data modelling skills are an asset
• 2–4 years of experience in program operations, project coordination, or cross-functional delivery
• Skilled at translating complex legal or operational content into clear, actionable procedures
• Confident in driving change, influence dxecision making, and holding teams accountable
• Comfortable working cross-functionally with legal, data and product engineering, compliance, and product teams
• Highly organized with strong attention to detail and excellent written and verbal communication
• Thrives in fast-paced, ambiguous environments and can make sound decisions under pressure
• Strong Excel skills and comfortable working with budgets and financial models
• Bonus: Experience with class action settlements, legal technology platforms, or regulatory service delivery
• CV recommended
  
  

Manager:

• Bachelor’s degree in Business, Management, Accounting, or a related field
• Advanced Excel skills required; data modelling skills are an asset
• 5–8 years of experience, including at least 2 years managing teams of 10+
• Proven track record leading multiple teams or workstreams and driving operational strategy
• Skilled at high-stakes decision-making, delegation, and navigating cross-functional complexity
• Strong Excel skills and comfortable working with budgets and financial models
• Strong communicator and motivator with a focus on execution and accountability
• Experienced in change management, metrics-driven operations, and alignment across key parties
• Bonus: Background in managing large-scale programs in legal, compliance, or regulated environments
• CV recommended
  
  

Total Rewards

The salary range for this position is $51,000 - $90,000 (Analyst/Consultant), $72,000 - $108,000 (Senior Consultant), or $86,000 - $144,000 (Manager), and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You Shape How We Make Impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.