(CAN) Manager, Business Operations eCommerce

Position Summary...The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational planning, and ensuring compliance, financial scrutiny, and customer satisfaction.

What You'll Do...

The Manager, Logistics & Transportation, WFS is a critical role within the WFS Business team who’ll be the sole Point of contact between Business and Operations (FC, Transportation and Returns), responsible for smooth functioning of Daily operations as well as Expansion of the Program. This person would also be expected to spend 25-35% on site at the FC and RC, establishing processes and managing cross-functional collaboration between multiple teams. The person will identify and deliver operational improvements on a day-to-day basis and also be responsible for development and execution of solutions that in turn impact both Seller and Customer NPS, positively.

Responsibilities

• Monitor daily operational performance of key Metrics such as On-time shipment, Unshipped Orders, Inbound SLA, Undelivered Orders, Returns Rate to identify opportunities and issues
• Analyze and solve operational barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency
• Work closely with Product to roll-out new features and making sure there’s no disruption to Operations
• Work cross-functionally with key stakeholders across different assets such as FC Operations, QA, Inbounding, Outbounding and Transportation to implement processes in a scalable format
• Own the Restocking program end-to-end, including but not limited to FC Ops, TRG Ops, Tech issues and ramping up Re-stocking program to 40% by EOY
• Improve Data visibility and Reporting of all Supply chain metrics, working with Supply Chain and Analytics
  
  

Qualifications

• Bachelor’s degree in Business, engineering or relevant field of study with 5-7 years of experience working in Supply Chain or Operations, preferably in eCommerce, or other relevant experience. 1-3 years of supervisory/managerial experience is an asset.
• Bias for action, highly organized and a passion for solving customer problems
• Strong business analysis skills, including understanding issues, requirements gathering and creating solutions for users
• Good to have Microsoft Office Tools, Ops Management, SQL
• Excellent data analytical and communication skills
  
  

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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R-2169420